Premier Inn Gatwick Crawley (Goff's Park)

Friendly quick check-in, Decor was tired in need of new carpet and net curtain torn. Only one bath towel in room. Very loud bathroom fan. No AC but windows could be opened. Breakfast took over 45 minutes to cook and they ran out of bread for toast. Parking was easy and free.

Excellent service from Kristel. She was very attentive and a joy to be served by. The food was very good and came piping hot. Good valve for money and friendly atmosphere. I would definitely recommend this premier Inn to anyone travelling to London.

To summarise - Tired, run down and full of refugees. Time to shut it down… drove past one of the dual carriage away about a mile down the road which looked more appealing, although staying for a funeral the next day it was a consideration to ask for a transfer! Room was do able but couldn’t wait to check out the next day.

Stayed here for work and the staff were fantastic, although they were very busy, and there were only 2 members of staff in. Dee-anna was great and honestly, she is a real credit to your organisation. She works well under pressure and can calm any situation. I felt very comfortable and at ease staying here. Thank you once again.

Absolutely appalled by the new cost cutting excerise with the "restaurants". I thought it was a one-off at my stay last week, at a different location, but sadly no. Firstly I'll say, it's not really the staff's fault, more the over paid big-wigs creaming the profits. I used to prefer your venues, but if this is the direction your heading, then forget it! Firstly, half the food order was missing, didn't have any, so had to be changed. Then part of my original order arrived, explained this had been changed due to stock issues, then they tried to give it to another customer. 😂. It gets better (sarcasm), my starter & main meal arrive at exactly the same time, without the extra gravy that was ordered, AND then found out they had no vinegar, after waiting over ten minutes for someone to bring some. Needless to say, I didn't really enjoy my cold food, once it was eventually received. I suppose it was good that I wasn't the only one that had wrong, cold, incomplete, badly prepared/cooked food, or all of the above, in the "restaurant" tonight, well as they say, misery loves company. I won't speak for anyone else, they all seemed to be leaving their own reviews anyway, talk about trying to run before you can walk. Completely spoilt my night, after an already stressful day. Very sad times for Premier Inn.

Cold room smells damp. Turned radiator on and really noisy system (probably why it was off). TV only visible from half the bed. Restaurant... terrible. Half the menu was unavailable. Ordered chicken and chips. Meal was stone cold. Sent back and received hot but undercooked food. Admittedly, they didn't charge me but was terrible. Seem to have no staff. The guys who checked me in doubled as bar staff and waiters. I know it's a budget hotel but, I use premier inn a lot and, this was well below standard. Premier inn, be embarrassed!