Hotel in zona Monta de caballos, Cozumel

This was my second stay at the Westin Cozumel. The property is beautiful and well-maintained, and in a nice location - just a 5-10 taxi ride into town. There are several restaurants that are excellent and just steps away. The private beach and snorkeling steps away is a real plus. The staff is very pleasant and kind, particularly Damian at the front desk. We also enjoyed a massage at the Zazil spa on-site - excellent services with hydrotherapy and very skilled masseuse. The rooms were clean with comfortable beds and amazing views. Would recommend! The only I thing i foresee needing an update would be the bathroom tile work - it's starting to look a little dated/ragged. It's a short ride from the airport so, traveling from Houston, we can be on the beach with a drink in hand in under 4 hours. Win. win.

Il ristorante è un resort con due spiagge e una bella piscina, il cibo del ristorante è eccellente, quindi ci mangiamo felicemente ogni notte.

Come membro di Marriott Bonvoy, e dopo aver letto le recensioni di B Unique vs. The Westin, abbiamo scelto di rimanere con Hotel B Unique - e avrei decisamente fatto la stessa decisione 1000 volte oltre. Tutto da principio a fine è stato meraviglioso! Ho prenotato online 30+ giorni in anticipo e il prezzo è stato un sconto significativo. Ho raggiunto due volte prima del nostro viaggio al personale di prenotazione e sono sempre stati così utile e pronto a rispondere, soprattutto Diamela. Siamo arrivati a Cozumel dopo 3 giorni a Playa Del Carmen. L'HBU lobby è luminoso, brivido, e siamo stati accolti con un complimentare succo verde, fatto da scratch proprio davanti a noi! Ci siamo chiesti un check-in precoce e la nostra richiesta è stata onorata. La camera del sito web foto non fa la camera Ocean View Grand King - lo spazio è aperto con molti elementi naturali. La vista vista vista l'acqua e la piscina infinita. Il bagno è moderno con una grande doccia pioggia. Quello che apprezzo davvero sulla proprietà B Unica sono i “piccoli tocchi”. Grande sapone da bagno abs prodotti, purifica l’acqua nel picchio della stanza, vestiti/slip e servizio di turn-down notturno con il più delizioso cioccolato fatto a mano. L'intera proprietà è solo adulti, e l'atmosfera è tutto circa rilassamento e romanticismo... esattamente quello che volevamo. Ci siamo divertiti tanto che abbiamo esteso e notte extra a Cozumel piuttosto che andare a Cancun per il vicino aeroporto. Sebbene il nostro tipo di camera esistente non fosse disponibile quando ho sistemato la notte aggiuntiva, Marcela ha lavorato magicamente e siamo riusciti a rimanere nella nostra camera esistente. Hotel B Unique è certamente la nostra proprietà preferita a Cozumel! Grazie, HBU!

My wife and I, and a close friend arrived at the hotel on April 18, 2023. The friend and I previously stayed at this El Cid in 2015, and found the place pleasant during that visit for a week of scuba diving. During both stays at El Cid we found the people there very cordial and anxious to please. However, we will likely never stay there again. The place was noisy day and evening. One of the two small elevators had recently been maintained, and the other, right outside our door, was under construction. Construction noise, smells, and debris from this elevator work were part of every day, often into the evenings until after 7 PM. Whether or not we had our front door open, to exit the room, or not, we were subject to noise and concrete debris from this source, as workers were cutting through rebar and concrete, just a few feet from our door. There was also major demolition underway on another part of the hotel, with workers utilizing jackhammers much of each day. This is what we also listened to on the other side of our rooms. We were in the middle of two MAJOR construction projects. If the above weren’t enough, we were almost directly above the restaurant, which until 10:30 most evenings was the source of a very loud band. One evening we went down to the restaurant to dine, not realizing that the band was about to start, and found that we could not hear each other talk, at all. While on the subject of the restaurant, upon checking in, we were presented with a coupon book of discounts. Three of these (photos attached) were confusing, as they did not seem to apply to any of the menu items, so we asked our waiter for elucidation. He had never seen the coupons, and went for help from the manager. The manager, Carlos, came over to our table to inform us that we could order virtually any three items from the menu for $5 US dollars off each item. I then repeated this back to him, in front of my wife and friend, twice for clarification and confirmation. He affirmed my reiteration of his statements. We enjoyed a beef meal, a chicken meal, and a seafood meal. At the conclusion of our meals, we presented the coupons for credit. Our waiter again sought the manager who came over to us again, to inform us that the coupons would not apply to any of our meals. We were incredulous. Wi-Fi: When my friend and I stayed at El Cid Cozumel in 2015, Wi-Fi (poor) was provided in the lobby area. This time we were informed that Wi-Fi was provided throughout the hotel, but for only two devices per room. There were three of us! So my wife had Wi-Fi on her phone (but not on her computer), my friend had Wi-Fi on his computer (but not his phone), and I had NO Wi-Fi for my iPad or phone. As such, I was unable to send photos, texts, or email messages to our friends back home, unless I wanted to borrow my wife’s phone. There were a couple times where I used my wife’s phone for necessary communications with the scuba diving organization we used while in Co

Questo hotel era in un'ottima posizione. Abbiamo alloggiato nella parte non aggiornata ma solo perché volevamo una stanza più grande. L'hotel si è offerto di aggiornarci ma noi volevamo la camera con vasca. Abbiamo adorato il nostro soggiorno lì e ci torneremmo sicuramente!