Hotel Villas Colibri Suites & Bungalows

I hope this review helps with making decisions about staying at the Colibri. First, the common area, rooms, and pool are super nice like the pictures. However, especially on weekends the music is very loud and goes until about 3 am. After multiple car alarms, sirens, and road noise of a big city, it starts to wear on the nerves. The locals and fire dept next door really get going at 7 am. So if you're 20-some and can function on 3 hours of sleep, you're golden. Unfortunately, I am not. The lack of sleep over the 8 day did anything but "recharge the battery". We needed quality sleep so badly that we stayed at the Casa Del Mar on the south part of the island even though we already had a room at the Colibri just to try and catch up on our sleep. We prefer the local culture vibe versus swanky all inclusive where don't experience as much, but next time we'll make different decisions. I messaged the owner/manager about what nights to expect the music and to inquire about moving to a quieter room on the 1st floor, but no one ever responded. The help at the desk just told us they were full, even through ******* showed availability. The walls are quarter inch drywall with no insulation, so with the thatch roof, you might as well be sleeping on the sidewalk. I can't speak for all the rooms, but DO NOT STAY IN SABAL! Stick with something on the 1st floor. Also, at least with the Sabal room, the bathroom is not in the room. You have to walk across a stairwell to get to it and th

The hotel and grounds were very nice and the staff couldn’t have been nicer or more helpful. I absolutely will be going back.

Exceeded my expectations! The room was large and had everything I needed. It was perfect for my stay while I was getting Scuba Certified at Cozumel Dive School which was walking distance (10 min walk). The staff were amazing and so pleasant. The pool and the grounds were kept super clean (staff cleaning every day). Would highly recommend.

This is a diamond in the rough. My boyfriend and I spent a week here and it was perfect. The Sabal room with king bed was gorgeous and the view on the balcony overlooked the pool. The staff is amazing and will not hesitate to help you with anything. The location is further in town so I recommend renting a scooter/car. There is parking available. We certainly got our fill of tacos with no shortage or taco places only steps away. It is also walking distance to Casa Mission which has an amazing atmosphere and food. As some people have mentioned, yes, there is noise. We had no problem sleeping though. I would still say that our stay was very peaceful. 10/10 would recommend and stay here again! Rooms were clean, wifi and air conditioning worked great. Big shower with lots of water pressure. If you forget anything, there are numerous stores close by with anything you will need.

Please be wary of booking this hotel! They are extremely aggressive in their tone and refuse to accommodate guests. I had an emergency and wasn’t able to check into my room. I tried to contact them multiple times to cancel my booking before the check-in time, and they ignored my calls. I also tried to email and message them after the check in time to even receive a partial refund. They intentionally waited until after my reservation was completed to let me know that they would not be able to help me as the reservation had passed, and were extremely unkind in their response. Do not book this hotel. They care more about making a quick buck than being empathetic and human to a customer’s concern. They will not help you if you have an emergency, and will be happy to take your money even if they did not render any service.

Jessica at front desk was awesome! Very nice lush setting.

Nice property very small entrance but secure no food available for breakfast just bread and coffee pillows were stained yellow and holes near AC vent in one room, a little dirty.

Communication is lacking, wrong number is posted on the site. The place is nice I would stay again