Hotel in zona Chen Rio, Cozumel

We reserved the private en-suite for one night as we stopped in to Cozumel just to go do some scuba diving. The reservation process was easy and it was hassle free. We received a code shortly after payment processed. Received a message with all of the info we needed and connected with one of the people from the property management. We ended up getting in late evening but we actually got to meet the owner of the b&b. She mentioned to us that it was the first b&b in Cozumel. It was a very comfy and homey vibe. Definitely recommend checking it out. You definitely get your bang for your buck with the en-suite. Clean and comfy. A/C and fan worked great. Warm and cold water. Did the job for us to get good rest before a day full of scuba diving. They also let us store our luggage for the day after we checked out and went scuba diving! They are very kind

Il personale dell'hotel era molto gentile, non così quelli che si occupavano della colazione. La colazione era costituita da una porzione di frutta con tè o caffè e tostata con uova, purtroppo, nel mio ultimo giorno di soggiorno questo era incommensurabile. La piscina/albero è in un altro hotel che si trova a circa 5 minuti a piedi. La parte comprendeva due letti di una piazza e mezzo che non è confortevole per dormire in coppia h non ci sono camere con un letto più grande. La posizione è super centro, accanto al centro e molti luoghi per conoscere.

La posizione è a cinque minuti a piedi dalla piazza della ferry. Guarda è sorprendente dalla nostra vista sugli oceani aggiornamento molto vale il denaro per assicurarsi di guardare la nave da crociera doc proprio davanti a noi è stato davvero figo. Il buffet di colazione era eccellente in mattinata. Le sedie intorno alla piccola piscina di splash erano anche belle in un piccolo bar in zona della piscina. Ci sono trascorsi un giorno guardando tutte le azioni in mare davanti a noi. Tutti i dipendenti erano molto carini e utili. Il prezzo era buono per la posizione di questo hotel. Abbiamo davvero piacere tutti gli ascensori in costruzione. Ha anche un negozio 7-11 situato sotto l'hotel aperto 24/7 così conveniente. Vorrei consigliare molto questo piccolo hotel in attesa di rimanere lì la prossima volta

Grande posizione. Centrale ma un po' lontano e tranquillo Anche il colazione è grande Il sole è davvero bello sul tetto. E' piccolo, ma ha una piscina. La pasticceria sul primo piano è anche buona per comprare del pane prima di andare in giro.

We were incredibly disappointed with this hotel, it looks 5 star but the experience isn’t. We stayed July 2024. On check in, the whole process took over an hour because they had put our reservation down for August…not July. This was eventually resolved and we were given a ‘temporary’ room for a few hours. At this point we were understanding- these things happen and they offered a solution. The man on the check in was pleasant but incredibly slow. We stayed for 4 nights and there is no doubt the setting is wonderful and the rooms were lovely- however breakfast (included) was atrocious and lacking the basics. Bread but no butter or jam etc out, we had to ask every time and often more than one member of staff to eventually get it- often taking over 20 mins. One day there was no buffet at all but no one could explain why. You could order 2 out of the 3 remaining dishes on the menu but you were only allowed one per person. I had pancakes but then had the same fiasco that they came with no syrup and I had to ask 2 members of staff and wait 20 mins to eventually get it. On the Saturday night we stayed there, the hotel decided to throw a party until 2am…. Guests unfortunately were not invited or made aware so we were kept awake for several hours in our room. I went to reception to complain and was told a manager would speak with me in the morning..needless to say they didn’t. Reading between the lines, they host a lot of events for the local community (which is great) but the communication around it was poor and not acceptable for hotel guests. If they had invited hotel guests and offered a drink on the house or something along those lines it would make much more sense. The whole experience was completely bizarre and not worth the price they charged. I would expect this kind of service from a cheap local guesthouse, not a 5 star resort. The staff were not unpleasant at all but poorly organised and lacking basic communication.

Il ristorante è un resort con due spiagge e una bella piscina, il cibo del ristorante è eccellente, quindi ci mangiamo felicemente ogni notte.