Hôtel Courcheneige

don't go half board as the restaurant is very poor , location is good but very strange access from the road ( 3 lifts to reach bedroom )

Stayed for Christmas in triple room which worked well for us. Been to many hotels mainly in 1850 but also across 3 Valleys and Courcheneige is right balance of location, delivery and price. Staff lovely from arrival onwards, cheerful and helpful. Dinner is of limited choice but good quality, an improvement since our last stay. Wine list is good, strong in most areas and realistic mark ups. Breakfast could do with some attention as both some hot and cold items ran out, and sometimes ordered items like omelettes were not available. Bar area is well used, with seating shortages particularly around coffee time in morning and mid afternoon tea. Perhaps the underused lounge area opposite reception could be incorporated to increase capacity? One aspect that could be improved is the booking process. This is a common theme with Courchevel hotels but it’s actually quite difficult to book through the website and there are an enormous number of follow up emails needed to secure confirmation and payment. The concierge team are eager to help but we had difficulties with getting our ski passes and specific times for our van transfer to/from Geneva. Perhaps these are 21st Century problems but if they could be resolved it would add to an already enjoyable overall experience. Courchevel 1850 is our favourite ski experience and Courcheneige will continue to be our hotel of choice

This is absolutely the most terrible hotel we have stayed at so far in Courchevel. And possibly one of the worst hotels I have stayed at in recent years. It starts as soon as you arrive in the dreadful garage, followed by a long journey through a maze of smelly, uninviting, grimy corridors before you reach the reception. We had booked 3 identical rooms, but the difference was enormous. One room was half the size of the other... And I don't think anything has been done to the decor in the rooms for 30 years... rough plaster on the walls, screaming colors, a bathroom where you can't even stand upright to shower. And for that price per night... scandalous! The breakfast buffet is a joke. No fresh coffee, no possibility to order eggs. Little choice. We tried to minimize our time in the hotel because it felt so unpleasant there! The only thing that was really well organized and where the staff were really nice was in the ski room. And the location of the hotel by the slope was also very convenient. We will never stay in this hotel again and we advise everyone not to spend their money here... there are definitely better options in Courchevel. For not even that much more money.

What, oh what has happened to a once much cherished hotel. The current directors and management cannot destroy the fact that the Courcheneige is in a great spot on the mountains. As for everything else, they are doing their very best. By no stretch of the imagination is this a 4* hotel experience. My apologies for a long review, but I am not in the habit of posting negative comments, so feel that a proper explanation of events is necessary. Our sorry tale started on the 27th April 2023, when we emailed the hotel directly requesting two rooms for three adults and one child for the week beginning 23rd March 2024. The reply on the 14th May explained that the team were on holiday and would provide us with a quote when they return in August. We finally received a quote on the 25th September for the right number of people, but for just 4 nights starting on 20th March! Having pointed out their error, the hotel replied with a new quote for the right dates, but this time for just two adults and one child. At this point we decided that it might be easier to get the right outcome if we booked through the hotel web site. After some searching, we found the special offer tab – March ski hire and lift pass inclusive weeks - at the bottom of the room type page. This appears to offer two options. Contact the hotel using a form – well you can image our thoughts on that – or via a booking bar across the top. We used the booking bar to reserve two suites and received an email confirmation. As was forcefully pointed out to us on arrival at the hotel, we had already made two schoolboy errors. 1. It seems the contact us form on the page is the only way to obtain the all-inclusive package, in which case why would the booking bar alternative even appear on that tab. 2. We interpreted the ‘half board basis’ of the confirmation as meaning not including lunch – the normal use of the term - not that we had not obtained the ski hire and lift pass, after all we had booked through a tab on the web site that specifically provided that. On arrival at the hotel, we requested our ski hire vouchers – required at the on-site ski shop – and ski passes to be told in no uncertain terms that we had only booked half board and not the all-inclusive package, and that we would have to pay a further 1,800 euros to upgrade. Fortunately, I was able to find an eMail – 25th February – in which I asked the hotel to confirm that “our all-inclusive tariff includes 3-Valleys ski passes and ski hire”, to which the response was “Regarding the All inclusive package, i confirm the 3 valleys skipass and ski hire are included”. At this point, it was surely the hotel’s responsibility to clarify any confusion if they felt there was any, and to correct our booking mistake if they thought that we had made one. Even now the Manager did not concede, saying that the hotel’s response to my question was a generic “if you had booked the all-inclusive package, it would include the passes and equi

Fabulous hotel right on the slopes. Skis laid out on slope ready in the morning , if you choose you can have help on and off with boots . Lovely comfortable warm room ; which if too hot had the Option to be able to open a window !!! Staff helpful at all times. Food was good - lovely buffet breakfast . Supper was a choice of two for entree and main with a splendid choice of desserts and cheese. Weird entrance into hotel through a “ garage door” then corridors and lifts to reception but understandable as located on the slopes. Could not fault.

As a couple, we stayed at the hotel in early February. Whilst sat outside on the terrace one early afternoon, we tried to order one pizza to share between the two of us as the pizzas are large and we were not that hungry. They refused to serve us only one meal, stating we must buy two dishes. Given we are staying at the hotel and not just passing trade, you would think they would want to satisfy their guests!