Vitalclass Lanzarote Resort

Staff did not share information willingly.

On arrival, I will be honest we were a little hesitant as to what we had booked, plus I had read reviews and to be honest very worried. We arrived and greeted at reception, all seemed ok, our rooms were not available straight away as we were on an early flight. We dropped our luggage in hold and went around the pool. No sunbeds free so sat at the tables and had a drink. We then went off for some lunch, ok is all I can say first impressions were not great. Both our parents and our family room available by 3pm…. Rooms are really big and spacious, not the cleanest, the floors were dirty and windows, doors and many parts of the room not that clean. The hot tubs are available to hire for 35 euros however they do not look very clean and I wouldn’t put my children in it. I did flag the cleanliness up next day and they advised a cleaner would re clean and did some areas but a deep clean is needed. We went for dinner that evening again the food not great, children’s area pasta, bolognaise sauce and chicken nuggets. On some evenings it felt like the food suppliers had not arrived that day as very basic minimal selection, a couple of evenings were ok, but again not that exciting. Breakfast was also ok, pastries, hot food, meats. Snack bar after lunch ok, tinned hotdogs, burgers toasted sandwiches and pizza. Beware though some people were allowed to eat around the pool others stopped and made to eat by the restaurant. When we asked why one rule for one, one for another they couldn’t explain? There was a strange yellow mark and stuff floating (looked like someone had been sick in the small pool) we flagged this with the lifeguard and it was due to cleaning, a scum like mark around the top of the pool. We did not let this ruin our holiday, we had a great time as a family, we made the best of it, the staff work very hard especially Monica from the entertainment team, she is amazing with the kids and doesn’t stop dancing. My little girl absolutely loved her. She is so lovely and welcoming to everyone. Malick he’s also great with the kids, adults very friendly, always smiling taking notice of everyone and again hardworking. Miguel from the bar at night he’s great too, got the measures of the drinks to perfection..These three members of staff really made our holiday memorable and are a credit to Vitalclass. With some improvements this hotel could be something, it needs some areas tidying up, more cleaning and the restaurant addressed as food was not great compared to many other all inclusive of this grade.