Meliá Isla Canela

Alles super, guter Service und tolles Frühstück

Warm hotel, so many spots in it to enjoying depending your mood for. Level Bar is Amazing to share a nice moment whit friends. Pools out and indoor. Staff so friendly and helpful. You have the beach just next to the hotel So pleased with the visit.

This is a beautiful hotel in the most perfect location. Right on the beach (across a boardwalk) with the most stunning coastline. Fine white sand and sunbeds and parasols at your disposal for 5 euros a day each. The little chiringuito en route, along the boardwalk, was lovely for some impromptu fresh fish and vino to escape the heat of the day. The little marina in Isla Canela is really sweet. Somewhere to walk to if lounging around gets too much. A few tapas places and a couple of shops. There's not much there, but all you need. The little mini market was perfect for a few supplies. We bought a couple of bottles of wine for our room and stored them in the fridge in our room. I would also recommend the little boat trip tour around to Isla Cristina. 12 euros per person for an hour. Wine and prawns on board and very friendly informative crew. As for the hotel, we upgraded to The Level on arrival. This wasn't particularly cheap ( 115 euros per night), but when we weighed up the extras we got (and the beautiful room with sea views), we decided it would be worth it. And it was. My only negative was the confusing literature we were given in relation to what the level included. We arrived on the Sunday, and it took a good couple of days, and talking to people, to work it all out. Because we were tired on arrival, we thought that once we upgraded, the Casa Nostra restaurant was also included. We only realised having eaten there twice that there is a supplement of 15 euros per person per visit. The food was lovely, however, and the fact that we could also use this quieter venue for breakfast made it all ok. The staff are all generally friendly. The bar staff in the main plaza lack humility and the ability to recognise who needs serving next. Shame as a beautiful setting, and again, once we realised that the Level actually provided us with free wine until 11pm, we didn't actually need to buy drinks there anyway. See above for confusing literature. Once familiar with what was what, the Level provided us with drinks all day from 11 to 11 (wine, beer and soft drinks) as well as little sweet treats. Between 5 and 7pm, some little tapas were provided along with a little spirits bar (local brands). We also had access to some nicer sunbed cushions in an area closer to the pool. This is an adult only pool and so much more peaceful than the main pool area. Entertainment was ok. We enjoyed the Fiesta night. A big thanks to all who looked after us. Overall, this hotel has pretty much got it all right. Sort out the literature and the bar at the Plaza, and I think I can honestly say it's pretty near perfect.

I am writing to express my dissatisfaction with the service at Melia Isla Canela. My parents had booked a one-night stay to celebrate their wedding anniversary, and I wanted to make their stay extra special. Unfortunately, the entire experience was far below the standard one would expect from a 4-star hotel. Two weeks before their stay, I emailed the hotel requesting the treatment list and inquiring about the price of a bottle of champagne. It took a full week before I received a response from Maru Vera with the treatment list. However, the email did not address my request regarding the champagne, nor did it offer any further assistance. This was very disappointing, as I had expected more attentive customer service. The treatment list itself was very outdated and unappealing, consisting of just one page. It clearly needs to be refreshed and modernized, which discouraged me from booking any treatments for my parents. I still wanted to do something special for them, so I followed up again about the champagne—but received no reply. In the days leading up to their stay, I tried multiple times to get in touch with the hotel. I sent three more emails and attempted to call, but no one answered the phone. When I finally got through to Olga in Reservations, she barely listened to me and transferred me to Reception mid-sentence. I then remained on hold for an hour and a half, and no one ever picked up. My brother tried calling later that day, and finally, someone answered. He explained the situation, and the receptionist agreed to place a complimentary bottle of champagne in my parents' room. However, the card accompanying the champagne was not from us but was signed by "Carlos," the reception manager. This completely missed the point of making it a personal gesture from their family. Overall, the lack of communication, poor service, and unprofessional handling of what should have been a special occasion was extremely disappointing. This is not the level of service one would expect from a 4-star hotel. It was frustrating that despite trying to spend money to enhance my parents' stay, no one at the hotel seemed interested in assisting me. I hope that this feedback is taken seriously, as it reflects poorly on the hotel’s reputation and the experience it offers its guests.

Stayed here for 2 weeks on bed and breakfast with evening meal.The breakfasts were amazing so much choice all freshly cooked with a good sele ction of fresh fruit gluten and wheat free option for all meals.The bread is a great selection both for breakfast and evening meal. We loved the choice of the evening meals all buffer style freshly cooked a great selection of fish cooked while you wait lovely tasty meat dishes salads are lovely as well. We loved our room it was a superior one we were told when we booked in that we didn’t have a good view would we like to change we said no, the view was amazing we watched the boats coming in from their fishing trips. Hotel is really clean and the choice of seating was amazing you could have a different seat any night. No sun bed saving there was loads spare all round the pools, pool not heated that put me off but didn’t bother us gave us a chance to look round the area. The entertainment was really good some was put on by the staff for which was very entertaining the magition one night was very good. I agree with what people have said about not much space for clothes if you were to stay 2 weeks then there wouldn’t be enough space all my clothes were on bottom of wardrobe which was a bit of a clat, hopefully next year they might well put some chests of drawers in . Having to pay 2 euro 80 for bottle water a t meals times We would most definitely come back here it was in all the years of staying in a hotel the best I have been in from the food space and all you wonderful staff many thanks for your kindness