Apartamentos Fuentepark

We stayed here from the 7th to 21st of September through jet2 holidays & it was the worst holiday we have ever had. The place was filthy with a cleaner coming in twice a week "to apparently clean" the bed base was like a torture rack with big bars of wood & rusty staples sticking through it & should have been put in a skip the mattresses were thin, tea towel never changed, cracked razor sharp tiles, ants every where, cobwebs, mold on wall at air con & in bathroom. no large cleaning brush or mop. Then the solid marble at the bathroom sink collapsed minutes after my husband had been standing there. We were then bribed by the hotel rep Michael & told if we signed a waiver saying all our issues had been resolved we could keep the room on for free on departure day "which was declined" I raised a complaint with jet2 & have been offered a £120 voucher which I have also declined. AVOID THIS HOTEL it is a filthy death trap. And the pool had paint all coming off it & was never cleaned either. Thus place is falling to bits & needs closed down & fully refurbished. How jet2 can sell this I don't know!!!!

We usually stay at 4/5* hotels. However with having a 15 year old, accommodation with a separate sleeping area/2 bed apartment is a must this year. Failing to find a hotel with interconnecting rooms we were recommended Fuentepark Apartments. We were concerned given the apartments are just 3* with no entertainment and just one pool. Impressions on our late night arrival = excellent. The receptionist was warm and welcoming. The complex is clean, tidy, safe and quiet. Perfect for a relaxing holiday. Staff work extremely hard to ensure your experience is the best. We had a problem with the room.we had been allocated which was sorted out on day 2 when we were moved to a room on the opposite side of the pool. Unfortunately we had another issue with the second room. The electricity stopped working twice. Once when we were our and a second time during the night. Maintenance sorted it all out. The management, reception staff, room cleaning staff and the maintenance team all get 10 out of 10 for organisational, professionalism, kindness, empathy and skills. The pool is ideally situated in a dip to avoid the winds thst sometimes pick up in Fuerteventura. Would be fabulous if the bar was to open at 10/11am for breakfast and there was some entertainment. *Tip* The Barcelo Corralejo Sands which is at the back of the complex, allow non guest in for their buffet breakfast at the cost of €15 each a day. On your departure day the use of a shower room, frest towels and toiletries are offered as well as a room to leave your luggage. Check out is 12noon, our flight wasn't until 9pm. Fuentepark comes with my high recommendations with all thanks to the lovely staff.