Riu Palace Aquarelle - All Inclusive

Poor customer service, the room had mold, food was horrible. Rooms were not cleaned properly. Ants crawling on bed in their bedboard.

What can I say. Fabulous. I'm sat in the hotel foyer, and the staff are nothing short of wonderful. In the face of a potentially devastating storm, the staff in this hotel remain courteous, and lovely

This is our second time at Riu aquarelle and it’s just as amazing as the first time. The staff are lovely … some need a minute to warm up but once they see you are good people they treat you so well! My husband does not drink and they make sure they have zero Heineken everywhere we go on the resort bc it can be hard to get. The food is very good as well. The entertainment staff is second to none. Make sure you see the Jamaican show! The talent is unreal! The beach is beautiful and we definitely recommend taking a long walk to see public beach. It’s actually very private and it’s gorgeous. While you’re there once you pass the vendors there is a hut where husband and wife (Sean and Vanessa) do the most amazing massages! We’ve seen them now two years in a row and it’s the best massage we’ve had anywhere and they are wonderful people. As for restaurants on resort, Krystal is the best! Asian is pretty good too and the steakhouse is great! Check out this resort. You’ll love it!

From start to finish, our stay was absolutely wonderful! The entire team made us feel so welcome and truly went above and beyond to ensure we had a great time. A huge thank you to the waiters and bartenders, who were always friendly, attentive, and quick with a smile (and a delicious drink!). The pool staff kept everything spotless and organized, making it easy to relax and enjoy the sunshine without a worry. But the biggest shout-out goes to the entertainment team – they were simply incredible! Their energy, enthusiasm, and talent kept everyone engaged and smiling from morning to night. Every show and activity was filled with laughter and good vibes. You can tell they genuinely love what they do, and it made all the difference in our experience. We left with amazing memories and can’t wait to come back. Thank you to everyone who made our stay so special – you’re the heart of this resort! ❤️

Staff was amazing, food was average, room was phenomenal. Empty promises from front desk for our stay. We extended our stay 1 night, our room category had a 30% off sale and they didn't honor it for us. Last time we stay at a RIU.

The resort is a solid 4 star. The rooms are spacious and comfortable. Food is good overall. They seem to have lost that sparkle that made it a 5 star. We visited last year at the same time. Here are a few observations: staff were often socializing with each other instead of cleaning the resort. They walk by things needing attention and/or kick the garbage out of the way. The furniture shows visible wear, which you wouldn't expect at a 5 star. The beach umbrellas should be an embarrassment to them. They are in shambles and broken as well as not readily available to all guests as there are not enough for everyone. The resort should invest in some permanent palapas. Their attempts at repainting areas was sloppy at best with paint splatters all.over and on the trim. Servers on the beach and in the food areas were attentive and always willing to get you whatever you need. The drinks were delicious with a wide variety or choices. The ocean was warm and clear. The lifeguards are attentive and friendly. We should note that we did see stingrays in the water and a woman was stung by one in very shallow water and had to go to the hospital. There were also sharks right outside the rope areas but the lifeguards were quick to get everyone out of the water. Overall, solid 4 star resort.