Hotel Wingate a Corpus Christi

Front desk staff had one employee sitting with feet up doing nothing, while the other one worked. Seemed a bit unprofessional. Was checked into our room 422. After going to 4th floor and walking down the hall, the room reeked of mildew. We went back to front desk, where the one worker was busy with another customer. The feet up employee, deep sighed and stood up to help us. She had a sour demeanor, we said the room smelled heavily of mildew and could we get a different room. The employee said nothing, (No I am sorry sir, nothing). She simply got on the computer, started clacking some keys and gave us a new room, with out saying a word and with an annoyed look on her face. She proceeded to issue us the room right next door 424. I expressed a concern that it might be too close to the other room and might have the same smell issue, but before I could finish my sentence she bellowed a loud ”NOPE”. I proceeded to finish my sentence and she stated, ”It should not have any issue”. Trusting the employee, we spent the 8 minute journey down the hall, up the elevator, then back down the hall. Once we got into the room, it did in fact have the smell of mildew (although much fainter then the other room). My wife and I, fed up with making the trip back and forth all the way back down to the lobby from the 4th floor gritted our teeth and accepted our substandard room. Customer service is lacking. A friendly attitude and offering apologies to guests when they incur issues (issues, that the hotel should have known about and handled), cost absolutely nothing. But it makes all the difference in the world. I have stayed at various Wyndham hotels multiple times and have trusted that brand. It's the reason we had trust enough to book this hotel. We will not be staying in any Wingate in our future and will probably think twice about any related Wyndham properties in the future. The front desk staff needs a major overhaul, the room never should have been rented to guests. You cant tell me the maid staff or other guests have not reported that issue in the past. Not to mention, I would not have put a guest anywhere near the smelly room once they had an issue with it (let alone the room right next door). And I certainly would have offered an apology for our trouble. There are tools available to the front desk staff they are not using, such as common curtesy.