Quality Inn & Suites on the Beach

The hotel is rundown. Fire alarm is in alarm and going off. Pictures on website are from years ago. Choice Hotels has it on their website but they have to remove it. I couldn’t even stay the rooms smelled bad. I am in dispute with Choice Hotels right now

The pictures posted of this location were likely taken 10+ years ago. I booked online directly from the hotel website. When I arrived, they overcharged me. I asked for them to price match and honor their own site, they refused. Then charged me $10 for parking. I asked to be allowed free parking to make up for the overcharge, they refused. You are greeted by a huge sign by the check in desk about all of the things they will charge you for. Nothing is included in this stay. Want to use the new game table in the lobby? $5 per game, music by the pool to loud, they will charge you. A legit giant board of all things they will happily add to your bill. Assigned to room 104. Patio door wont open, window leaking in a big puddle because it's raining. I walk back to lobby, wait in line for 20 mins. assigned a new room, get all of our luggage and open the door and find it hasn't been cleaned yet. Walk back to the lobby and get assigned a 3rd try of a room. go to check the patio door, there is literally cheese melted into the air con unit... If they didn't happen to notice that while cleaning, I'm sure as hell not going to trust the cleanliness of the rest of the room. I walk BACK to the front desk, wait another 20 mins to ask for a refund. His response "I'll have to call my manager." Not sorry, not how can I help fix the situation. He calls his manager who says that they can't issue a refund. Tells me even though I booked thru their personal website, I have to call Choice Hotels and request they issue a refund. I spoke to her over the phone and she says "that's not my problem or my issue. We don't issue refunds. Email Choice and see if they can do it." Her name is Deepa. I call Choice who says the hotel obviously needs to issue the refund. I go back in, speak to manager on the phone again. I say that I'm not leaving until they refund me for their room, she refuses and tells me I'm welcome to call the cops. Hotel: Dirty Run down Roaches squished and left all around common walkways and in rooms Large leaks in multiple rooms every time it rained Manger-rude, greedy, liar, lacks any sort of personal skills Front desk attendant- has zero hospitality skills, or control of how guests are treated Pros, The pool is large and seemingly clean. Jackson, the only staff who ever even apologised during our 2 hour nightmare is fantastic. He tried to fix issues, was polite and apologetic, was working as hard as he could to make things work even with multiple families complaining and having issues. No not book here. We aren't fussy about much, just wanted to spend a couple days at the beach and explore the city. Most disgusting and disappointing experience ever. Still haven't been refunded the $400+ for a stay that didn't happen. *SO many jellyfish that we couldn't get in the water. couldn't even walk down the beach without stepping on them. Length of a football field we saw 20+ jellyfish washing up in the sand. Not hotels fault at all, maybe just the season but

The view, location, pool and yes the rooms, staff was very polite, breakfast options are good, beach walk was gracious, price was also perfect, only thing ice machine was not available was very lovely and nice and peaceful place very good..

This used to be a fabulous place to stay. I have stayed here since 2014 when I would come for work. When the new owners took over they have let hotel go in some disrepair. I actually had to get tape to fix the shades so that people couldn’t see me at night and such. They are good about service animals though. I think it was last year they charged me twice. Choice said it was the hotel and the hotel said it was choice. I never got my refund of the extra charge. The people who owned it before were great and very polite. Since these owners to over the professionalism leaves a lot to be desired and they aren’t as friendly. I sure hope it improves because I’m not sure I want to come back. However they did get me a ground floor room which I have to have. The light over the sink sparks at the switch on the wall also. This place was my home away from home and I really don’t want to go anywhere else but they almost aren’t leaving any other choice.

The beds were great but the pullout couch was a little thin for teenagers. The view from the balcony was fantastic. The swimming pool was very nice and you are literally right by the beach. There was an ant problem in the parking lot by the entrance so just park away from the entrance. The staff was very nice and when we reported the tub not draining properly the owner came and took care of it. The breakfast isn't anything special but the waffle is always a good choice. Overall the hotel is worth what you pay for it.

Came down with my husband and 17 month old boy. Mold everywhere wires sticking out did not even sleep last night because we were afraid of bed bugs, did not even let my son walk on the floor from how bad this place is. Someone needs to call a state inspectors on this place. Have photos of my entire room ! Asked for a refund and I’ll go elsewhere told me call back another day, having to book another hotel just for us to shower because this place is a horror movie. Good luck to anyone who stays.