Solea Seaview Resort (Newly Renovated)

It was a very fantastic stay, we will keep on coming back.

This is the worst hotel I have stayed in my life after travelling more than 20 countries! We booked for Solea Seaview Resort but was assigned to Solea Mactan Resort Seaview rooms. There are plenty of children amenities here, however, the many swimming pools the water is not clean, dead insects floating on the water. The Inflatable water park is fun, but a lot of greenish color dirts floating on the water and it smells awful. The worst part is, one day we went to a whole day island hopping trip and locked my necklace in the room safe. When we returned back, we found the safe passcode was changed. We had to call hotel staff to help open the safe with their master key and found the necklace is missing! We reported to hotel immediately that night and they promised to check CCTV but not going to show us. There was no update until the next day morning when we go to the front desk to ask again. They found a senior manager to talk to us and attitude was extremely bad. They kept saying it is not their fault and even refused to help us call the police or lend a phone to us to call police as we don't have a Filipino number. They asked us to do whatever we wanted but it is not their business. I was very shocked by the attitude and service here given it is not a cheap hotel but a beach resort in a premium location. In the end, my husband and I took taxi to the police station to file the case ourselves. The investigator in police station was very nice, asked us in detail about what happened and followed us back to hotel to investigate immediately. The investigation went for quite long, we did not understand what they talked as they were talking in their language. The police asked us to leave earlier and promised to update us through the email we left. Later that night, our room had a electricity blackout. The power supplied to corridor and other rooms were fine as I can still see lights, but our room was blackout. After the blackout, hotel sent someone to check, and magically, the necklace was found behind the mini fridge. I will never stay in this hotel again. It is such a bad experience. And my whole family learnt something new. A safe in some hotel room may not be safe at all!