Utente ospite
12 gennaio 2023
Deseptive website, broken toilet, flickering lights, thoughtless management. I booked 5 nights at the Windsor through the hotel's website. When we arrived at the hotel ( after 29 hours of traveling) our reservation details were incorrect. Lucky I had an email confirmation to verify that we had 3 people and where staying 5 nights. They set up a third bed in the room but it seemed like they were doing us a favor instead of correcting their mistake. The next day, our toilet handle broke ( two days to fix) and we had a randomly flickering light in the ceiling near the door the entire time. We booked a "Superior" room from their website and it definitely was not! The wording and photos on the hotel's website describing our room were deceptive. When I asked the front desk (and eventually the manager) if they could comp a night and/or our first dinner, it was a clear and definte "no". I asked for late checkout on our departure date and they wouldn't even comp that! My wife,and daughter both booked a massage at the hotel spa and it was the worst massage of their lifes. On the positive side, the restaurant was fantastic. The gym was nice. The bell staff and maids were friendly and the rooms were clean.
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