Hotel in zona Alfa Tour, Coquimbo

My Aunt, Uncle, my Mom, and I spent 2 nights at the Enjoy in Coquimbo. My mom and I shared a Suite on top (12th) floor and my aunt & uncle had a room on the 3rd floor. First of all this is certainly NOT a 5 Star hotel! It might be the best place in Coquimbo / La Serena and it may have once been a decent resort, but it missed on SO MANY fronts that I don't know where to start!!! - The furniture (specially in the lobby and by the outdoor pool) is really worn out and needs replacing. The whole outdoor pool area needs a giant makeover! - We came back from dinner to find a huge line of cars of ****** goers stretching down the street trying to get into the parking lot (that was full). After waiting for a while, someone in my party got out and went to ask how we (as hotel guests) were supposed to park our cars. We were instructed to go into thru the exit driveway and then turn the car in an impossible way to get in front of the waiting cars and thru the garage entrance (needless to say, despite being an excellent driver, I ended up scratching the rental car on a pole as I maneuvered the SUV into the garage). - The service was REALLY awful! We asked the front desk to please call a taxi for us (me and my 83 year-old mom) and they handed us a piece of paper with the taxi company's phone number! - I fell asleep on Friday night around 11pm only to be awoken at 11:30 by a full-on OUTDOOR disco party directly across the street from the hotel. It was so loud that it made the windows shake and it went on until 5am! Luckily, it was quiet the following night or I would have lost my mind! - The ****** is really NOT worth it and crowd is super low-budget! - The little store was always closed, the place where you eat breakfast is a million miles away, the windows are all dirty, I could go on and on ... Don't stay here!

Solo fuimos por 1 noche, pero la estadía fue agradable. Buena ubicación, las habitaciones limpias. Hacía mucho frío y la calefacción funcionó muy bien. El desayuno muy rico y bien servido. El personal muy atento y con buena disposición. Las habitaciones son pequeñas (al menos en la nosotros estuvimos). Las toallas, si bien estaban limpias, ya les hace falta una renovación. Había shampoo, acondicionador, jabón, gorro de baño y crema para el cuerpo. Hay algunos detalles en la mantención de las habitaciones y el baño que habría que solucionar.

Hotel is close to the beach and from my room I had beach view. Breakfast was really good and the room was spacious and clean. Parking was easy and staff was very nice. However, my rating was lower because I did an astronomy tour and arrived late back and water in the bathroom was out. It was after midnight, I was tired and with pandemic concerns. That did happen in the night before, but I was just going to the bathroom during the night so I forgot about it, but this is unacceptable in a hotel.