25hours Hotel Copenhagen Paper Island

Terrible Security – Our Bags Were Stolen and Staff Did Nothing😡 We had a very disappointing and frustrating experience at this hotel in Copenhagen, and we want to warn fellow travelers to be extremely careful. While we were waiting during the check-in transition period, we left our luggage briefly in the hotel hallway — as instructed by the staff. However, there was no security, no access control, and no staff monitoring the area. As a result, some of our backpacks were stolen. The bags contained cash, credit cards, and one of them was even hidden in a corner, yet it was still taken!!😡 What made the situation worse was the hotel’s complete lack of responsibility and assistance. Staff only helped us check the surveillance footage, but told us we had to go to the police station and file the report all by ourselves. The hotel manager never showed up or contacted us, and no apology or support was offered at all. We were left to deal with everything on our own. Here are a few warnings for future travelers: 1. Never leave your luggage unattended, even inside the hotel. 2. Don’t assume cities like Copenhagen are theft-free — crimes do happen. 3. Make sure the hotel has a secure luggage storage area before booking. This incident completely ruined part of our trip, and we are deeply disappointed with the hotel’s handling of the situation.

The room is nicely decorated, the bed is very comfortable and the breakfast is great

Newly built hotel in an excellent location, a short walk across a bridge to the famous Nyhavn district. Lovely, nice and comfortable room. A few slight negatives though, they only have housekeeping once every 3 days, in order to reduce the environmental impact. Not a bad idea, but it also meant that our glasses/mugs didn't get cleaned or replaced. We were also told the mini-bar was free and would be restocked daily, but this didn't happen once.

Very good location , can walk to city centre in 10mins, room is clean and cozy with great design. Very good experience.

One of the best from services to cleanliness to friendliness. Fantastic location too.

The hotel is overpriced, and services are below any standard.