Cootamundra Caravan Park

We stayed on a grass drive thru site which was very spacious. It was very close to the amenities (very clean), which was also good. Nice park, next door to a lovely park where the Captains Walk is, and walking distance to clubs and shops. Well maintained and a good camp kitchen.

My husband and 2 adult children travelled to Cootamundra to visit my elderly mother who is in residential care. We arrived at 5 pm as we’d travelled a considerable way. I had booked a brick cottage with 2 bedrooms (a queen bed and 2 x single beds) given I had my adult children with me. I was hoping to bring my mother around for a meal. Instead, when we arrived we were directed to a small cabin containing a double bed and 4 bunk beds. When I returned to reception to say that there’d been a mistake, a grumpy woman advised me that the brick cottage had workers staying in it for a month and I couldn’t have it. She told me I must have booked with a third party. I showed her my confirmation email from the actual van park several weeks prior. She told me it didn’t matter as the others had preference given they were there for four weeks. There was no other similar accommodation available. While I understand the business model, I can’t understand the purpose of booking anything with this van park if you can be bumped on a whim. The issue could have been resolved simply with some appropriate communication prior to our arrival to let us know the change. It would have allowed us to make other arrangements if necessary. If I’d known the cottage wasn’t available I would have booked a hotel room with proper beds I suggested as a good will gesture we could be compensated in some way given we didn’t get the accommodation we requested. The women refused to budge and told me if I didn’t like it I could go somewhere else, which I would have done if it wasn’t so late. I will never stay in this park ever again while the current operators are there with such poor management and customer service. I can never trust that the accommodation I book will be available. Be aware, booking accommodation here is risky, you never know where you’ll end up.

We took our new-to-us Avan Aliner here for our first outing. The manager was awesome, helping us newbies out with our teething troubles. The park has level drive-through sites for beginners and the amenities, although a little older, are spotlessly clean and a pleasure to use. We would like to give a shout out to a “fellow traveller Jim“ who gave up time to help us sort our rear brake lights and indicators. The park is within walking distance of the RSL which has an extensive Chinese/Thai menu. The food is cooked to order (no buffet). Large serves and as guests at the park, we received members discount. There’s a nearby playground and public pool (with water features) for kids. Looked awesome. Would definitely visit here again.