Beach House Seaside Resort

This place is unsafe for children with balcony balustrades a substandard repair with pop rivets that some are corroding, and bolt nuts painted over with rust coming through. There are climbing issues with the rails. Windows can open up on ensuite bathroom and kitchen windows and children can climb out. The room was not cleaned properly with food scraps around the sink. Stainless steel head screws broken off the screen door track corroded screen window locks in public areas where the window could be accessed to open. the Grout is filthy in all tiled areas in the apartment, A rusty air con box that children or persons to injure themselves with. Moss found around the floor of balcony making a slippery surface if it keeps growing. The car park basement has a putrid smell roaming around that my wife vomited one night from breathing it in when we got home from a long drive as she was not well before hand so i want to state the putrid smell did not cause a health issue it just didn't help her to get back to the apartment intime because of the smell. Manager and RCI Attitude after reporting the issues. The manager was not customer friendly at all and was very intimidating that he nearly exuberated my PTSD with his tone his attitude towards us he made us feel we were bad parents. He claims the building falls under old infrastructure and does not need to replace the balcony's balustrades and protect people and children from climbing over the rails and be tempted to walk the death paths that surround the building, and the balustrades would not hold up the weight of heavier people or multiple people at the same time. His response was arrogant what's to stop children using the outdoor furniture to climb. I responded back and used the pool fencing as an example it's the owner's responsibility of the inside of the fence not outside so what i mean is it's the onus of the owner to prevent climbing down not over as i was referring to the open slabs that surround the building that is to be prevented to access. when we addressed the issues straight away with RCI via email because i was not getting the windows immediately locked and waiting 2 days to be resolve we were asked to leave the apartment 1 day early with my wife and 2 kids to sleep in the car just a very bad customer service we are guests of our parents with time share so we were treated poorly (blow fly) I have reported the unsafe Maintenace to Gold coast council with the pics and its under investigation the comments from staff at council were god smacked and disgusted that children and peoples safety are not valued them and body corporate greed is a priority and it always takes one life to change I hope the corporate building insurance who covers this building sees this review and take action because the liability is very concerning for them . The building is 40 years old, and they have made their money and should have put money aside for this overdue upgrade. Time share people pay yearly fees for the

Excellent two bedroom 2 bathroom apartment 702 everything we needed for a weeks stay . Friendly staff made you feel very welcome. Pool is excellent I enjoyed a water aerobics class with the beautiful Catriona she does this class two times a week free of charge. Level one is the place to hang the bar for happy hour ,games on the lawns , great bbq area ,spa and the team put on different activities join in or just kick back this place is perfect for it. Downstairs you have it all at your feet movies,restaurants,shopping,clubs ,beach and heaps more. This place is for all ages. Our room had lovely views from the balcony and second bedroom. Fully equipped if you wish to cook we got the best of both worlds eat in and or so when out . First time here but hope not our last time.

although the the staff were very nice and helpful. the other guests were rude and entitled especially the older ones. i have never stay in a place were the guest were so rude and nasty to others it made for a awful atmosphere. There behaviour could be because its a time share place ad they think they own it. by the end of the week i had enough of the other guests. there only two lifts and each morning we were there they only had one working because the house keeping were using the other one we were told.. when we went to check out it took 20 mins to get down the lift as we had luggage and other things from the 11 floor we couldn't use the stairs as it was impossible. would i stay there again for the location yes it was central and lots of restaurants around and your across the road from the beach. the rooms were nice and the beach views from the front u can see right up to surfer paradise.one more thing your in charge of house keeping while your there you don't get offered new towel or toiletries lucky you have a washing machine and the two satchels.

No complaint at all. Staff at reception were brilliant. Especially Maxine, what an asset to the company she is. This property is a well oiled machine. Very professionally run. Our room 1607 was wonderful with everything you need. I was the guest of this 'one week prize' for my friends volunteering work on the GC. Loved our stay despite the revolting wet weather. We still loved it.

Myself and extended family stayed here in 3 rooms (with 5 kids under 5) .Perfect for what we needed. Clean & spacious, good kitchen facilities. Just like a home away from home. Excellent location Great onsite amenities, namely the toddler pool Check in staff were super friendly. Only complaint is that the lifts are sllooowwww to call.

great location opposite the beach, good choice of restaurants, well set up apartments

Activities and facilities available are excellent for families.

Excellent location, this resort is older but location is the best with walking distance to everything. Great views, great pool. Really enjoyed our relaxing stay at Coolangatta. Would definitely stay again.

It was perfect for a one week stay with plenty of space in the unit and close to all restaurants, and beach.