Reflections Tower Two

Expected more having paid so much, the drains smelt like sewerage, the carpet is old and paper thin, threadbare towels, rusty indoor furniture, old saggy uncomfortable couch, broken toilet, leaking shower (had to mop after every shower), stained ceiling (mould?), terrible lighting, worn out bathroom fittings. The great view didn’t make up for it unfortunately. The Operations Manager fixed the sewerage smell straight away which was great, but didn’t offer to move us to a different apartment when I complained about the state of it unfortunately.

I wish I had read the reviews before this last trip. Having visited a number of times over 15 years we were sadly disappointed this time - our last time I will say. The negative reviews for room 1107 Reflections Tower Two can be confirmed and what is more worrying is that we found the SAME problems that others have highlighted for the last 3yrs minimum. (Read 2022 review from another). It shows a lack of care or pride from management or owners. The cleaning contract really needs to be revised. This was documented with the examples to Management on checkout paperwork. No response received. I’ve stayed in 2.5 rated accommodation that is much cleaner than this room. Poor standards, high prices here. On the first night the toilet in the main bathroom failed. I had to turn the water off to the cistern to stop it continually filling the tank and flowing into the bowl. All the mugs had to be scrubbed of residue before we could use. The dishwasher was foul with fish bones and debris in the filter causing mould and odour. We had to wash all cutlery, mugs, glasses, and a few plates so they were hygienic to use. The kitchen bench had black rubbery streaks which I was able to soak & wipe clean. Coffee pod machine was smelly, used pods still in the catch tray along with moist slime. The ensuite shower was discoloured with mould, the bath stained, and the glass room divider between the ensuite and bedroom was absolutely GROSS. I stencilled “wash me” on the glass with my finger. It will still be there and visible with the next shower steam I’m sure ! The beds in Bed2 were mismatched, a single and long single pushed together (as a queen?) but different lengths. Clearly visible as there are no bed skirts. The protective covers (underneath the pillowslips) on the pillows were stained yellow. Bed1 mattress was uncomfortable, the springs popped every time you rolled over. Cobwebs on the balconies seemed to have survived Cyclone Alfred, so that was good. Good location & views. but overall was it worth $1854 for 5 nights ? … nah

We have been staying at Reflections for many years, never have we had a bad experience until this recent trip in room 803. Arrived to find the previous guests damp smelly bath towels piled up on our kitchen bench. I hastily placed them outside beside the lift bay which is where they remained for the following 2 days. The gas strut on the entry door to the apartment was broken and the door would slam violently, very dangerous if a hand or finger were to get in the way! The water dispenser on the fridge was covered in mold, it was filthy! Hand prints all over the glass in the bathroom. The furniture....wow, please make an effort to update if you want these prices, it resembled a nursing home, a dated recliner couch and the strange table/bench I am not sure what this was, no art work..it was bland..no holiday vibe at all. Fortunately the view was as stunning as always, we did spend most of our time out on the deck, the outdoor furniture could be improved, so much space and only one small table. Not sure if we will take a chance again at Reflections, there are others along the ***** that might be worth a try.

The staff are very friendly, pool and spa great, room is spacious and lots of Restaurants, cafes close bye with our balcony overlooking the beech

Don’t wast your money. Worst accomodation I’ve ever stayed in! Furniture completely outdated, old and dirty, mould on the door surrounds and blinds, utensils not clean, furnishings lacking, bedding basic at best (mattresses don’t even have valances on them and therefore bare mattress bases are visible throughout the apartment), carpet revolting! Clearly no investment been made to keep up with even basic of standards and cleanliness. Very disappointing! Only positive was the location as opposite the beach and lovely views.

We love the beach views, close location to the beach, great surf spot for swimming, walking areas including to terrific dining options, room layout that’s well equipped too. Suggestions for the unit we stayed in - swap out convention type desk with curtain (so odd) for a more suitable desk; exchange the bulky tallboy in the bedroom for a couple of portable suitcase rack stands; consider swapping the queen size bed for a quality king size bed. Also, if all of the units are furnished and decorated at the owner’s discretion, a more unified, designer approach across them all including the lobby would be hugely beneficial, I believe. In any case, we really enjoyed our stay and plan to return!