WoodSpring Suites Conroe

I rarely leave negative reviews, but I feel it's important to share my experience at WoodSpring Suites. Upon arrival, I informed the front desk that I had called ahead and was told I could check in early. Initially, the receptionist told me early check-in wasn’t possible. Only after I clarified that I had spoken directly with the hotel did she make a call and assign me a room. Unfortunately, the most serious issue was the condition of the room. It was infested with roaches — they were crawling on the walls and in the kitchen area. It was extremely unsanitary and made it impossible for me to feel comfortable staying there. I ended up checking out early because I simply couldn’t remain in that environment. This experience was disappointing and unacceptable, especially for a paid stay. I hope management takes this feedback seriously and addresses both the cleanliness standards and the overall guest experience.