Homewood Suites by Hilton Conroe

We booked the 2 Queen suite, called the property ahead of time to let them know we were going to be in the area and if it was possible to check in early, receptionist took our phone number and said she will call if room become available early, we arrived at the property around 1:50 and went in, first they had my reservation mixed up with someone else’s reservation, then receptionist said, I found it but room is not ready maybe 30-40 minutes, I will call you, 1 hour later at 3:00 check in time, went back inside and asked receptionist to get us check in and room still not ready and she was asking us to wait 40 min to an hour, we had an event to get ready for and we did not have that time, at this point it was two ladies at the front desk, they were not helpful they were not wearing their name tags, our only option was to take a studio, we are a family of 5 and that’s why we booked the suite because we needed the extra space. They said they couldn’t offer us a discount, they said they were going to add extra points to my Hilton Honors account, I asked how many point? Receptionist responded I don’t know, I have to ask, they handed to us the room keys and that was it. Poor customer service.

Room was not ready at 3. Staff (including the Manager) blamed it on full occupancy and saying that check was After 3. Lucky it was ready before heading to an event. Had to literally get ready in the restroom on the 1st floor

Hotel is beautiful and staff is so nice. Show head could have used a cleaning but overall awesome!

Great hotel! All of the staff was extremely nice and helpful. The room was big with plenty of room for our kids to spread their toys out and play. Breakfast was AMAZING. The entire hotel was clean and smelled great - including the room.

Overall the property was nice, but the light was out in the bathroom. I told the front desk, but nothing was ever done about it.

Room was clean and the gym was nice. Breakfast options were nice. Friendly staff.

Convenient stay for the purpose of my trip. I had stay before. The breakfast is fine but the menu is almost the same and no many options. They don't provide water bottles. The operation during Holidays still like any weekday. During my stay there was two moments where electric power went off and no emergency generator were available. This was not related to winter conditions. During recent winter hard freeze did not fail and the temperature was comfortable.

Through no fault of their own they closed breakfast early to send staff home as there was a cold snap with frozen roads. They were helpful in trying to accommodate before shutting down.

This is the second time we've stayed here and we like our stay. We traveled with kids and a pet. Breakfast options are good and my kids love.