Hotel in zona the Beaches thong, Condado

Unfortunately, the high expectations I had for this place were lacking. First of all, I booked a deluxe room which included a TV in the room, sofa bed and was supposed to have its own entrance and privacy. As per the instructions on Hotels.com it stated that I should contact the property at least 24 hours in advanced for check-in details. I did just that and was met with a return message stating that I would receive the information prior to check-in on the day the reservation was to begin. Nevertheless, I didn't receive it until 4:15pm, mind you that the normal check-in times, as posted, are 3pm-10pm. Not only did I receive the check-in details about 1-2 hours late but also received a phone call with some confusing information. The lady informed me that my room had supposedly been ”overbooked” by the system and that my room wasn't available for my stay. That they would award me a room inside an ”apartment”, which is usually reserved for Airbnb and as compared to the deluxe room I had booked, included a larger space with a kitchen and other rooms which would be closed. I didn't really need a kitchen since I wasn't planning on cooking etc and was definitely skeptical and thinking how that happened since I had reserved the deluxe room days in advance and wasn't contacted for it at all. No other option was offered to me and I decided to go with it and give it a try... Unfortunately, upon arrival my skepticism was met with reality. All the access gates for the property are open, no locks, meaning anyone can enter the property at any given time. The only actual room which was open inside the ”apartment” didn't have all the amenities as the one I booked and the entire ”apartment” didn't have a single TV. Moreover, there were other people's belongings inside the room, ”apartment” and balcony, which in fact had a seating area but the cushions had been removed so it was useless. Another person's sandals, lighter and more surprisingly contraceptive pills were visible upon arriving. I found this to be unacceptable, specially during these times. I didn't feel comfortable and actually questioned the cleanliness and infection control, given that clearly no one had verified the lodging area and took care of the items which I previously mentioned. I felt unsafe at this time, not knowing if there was other people with access to the ”apartment”, given the fact that there were other people's items left in plain view. I contacted the property regarding the findings upon arrival and I didn't receive a response. I was confused about what to do since I definitely didn't feel safe and didn't know how to proceed since there's no front desk in the property. I never heard anything back and decided to vacate the property and seek lodging elsewhere. That meant having to pay for a hotel elsewhere and spend an additional quantity of money than we were expecting but it was a decision I made with my partner because ultimately we didn't feel safe!!!

Just got back from 3 nights (7/1 - 7/4) at The Tryst. Overall, a great stay at this hotel. It's a boutique hotel located in the middle of Condado beach, and right on the beach. The location can't be beat. Was traveling solo so I got a smaller room not facing the beach, but I did catch a glimpse into an ocean facing room and it looked pretty great. Comfortable bed, AC was as cold as I needed, and working Wifi and tv. I will say the hot water was lacking for my stay, BUT I did not notify management, so it wasnt something that was as big of a deal. The main attraction is that there are free towels, beach chairs, and umbrellas for use for people staying at the hotel. The Wicked Lily is the only public beachfront bar/restaurant in Condado and made pretty good cocktails and had good views. It is a restaurant though, so you can't bring your own drinks to hang out there. Staff was nice, they were constantly cleaning, and I would stay here again. For the price, it's probably the best value you can get if you want to be beachfront. Look forward to the upgrades coming in the next few years (pool, decks, etc.).

This was our first stay in this newly renovated “sister”hotel to the Condado Plaza Hotel across the street. I can easily say that this was the best Hilton Garden Inn I have stayed in. The location is just as you cross into the Condado section of San Juan heading east from the cruise ship terminals or at the end if heading from the airport (a $24 taxi ride). It’s a bit quieter than the heart of the Condado. The entire hotel is gleaming— a beautiful airy lobby that opens into the pool area, a breakfast restaurant, and a bar area. We lucked out on an upgrade to a high corner room with panoramic views of the ocean (picture attached) with a wrap around balcony. The room was nicely appointed and definitely upgraded from the previous property. This will be our new favorite when passing through San Juan on the way to adventures beyond. The only negative is the street noise on the side of the hotel but it was balanced by the view in my humble opinion— the view from the other side is of the lagoon also very nice.

L'intero soggiorno è stato fantastico. Il personale era estremamente accomodante e accogliente. Prenoterò di nuovo viaggi futuri con questo hotel nel prossimo futuro! La vista era spettacolare.

The location is located at the center of Old San Juan. In front of Marmalade, one of the highly rated restaurants. Have 2 rooftops. Wish there are pools but its in old san juan so its hard to have that lol. but their rooftop is nice. Bar was not open tho. Maybe because it is off season. There is a 24 hour front desk which is good. Staffs are nice. I actually never had a complain.

Durante il soggiorno al Double Tree By Hilton San Juan, io e mio marito abbiamo avuto la migliore esperienza di sempre. Non so perché qualcuno non sarebbe mai d'accordo. Il personale era cordiale, l'intera area era pulita e accogliente per il COVID, e c'era persino acqua e trasporto gratuiti giornalieri per la spiaggia che si trova a pochi passi dall'hotel. L'hotel offre anche teli mare, sdraio e ombrellone! mi sono divertito un mondo!

酒店離機場打車13美金，半夜12點的價格 酒店設施簡單 經濟，二樓熱水不熱是個問題 早餐太過簡單是個問題，衹有麪包，黃油，咖啡，若干水果 而且隔音不好，挺吵的 旅遊城市，半夜都是進出 老外又自由開放 半夜聊天，前台半夜還在電話 唯一的好處 走路幾分鐘就是Conado beach，海水很洶湧，很多人在曬比基尼，**，body， 沖浪，據説前兩天才*** 附近吃的 商店 禮品店都是很多了， 有chinese ，sushi， 波多黎各菜等等. 還有個優點就是價格算是經濟的了，打分75分，哪有十全十美的

Non mi fermerò di nuovo. I letti erano abbastanza comodi, ma l'hotel è vecchio e ha bisogno di un lavoro serio. Non ci sono due piscine ma una e è piccola, vecchia e sporca. Il def non vale la tassa di ristorazione che riscuotano e la piccola piscina è l'unica comodità che hanno. Il colazione non è fino a pagare con Hilton e il def non vale $21 per persona. È quasi vale la tassa di aggiornamento di $6.95 come membro di diamante. Il personale del servizio frontale dell'hotel, quando ci siamo reclutati, era grande, ma il personale mattino del servizio e della zona del colazione erano rudi e non benvenuti. In generale non è una scelta ideale per un soggiorno a San Juan.

This hotel was fine for a couple of nights’ stay before we departed for Vieques. I couldn’t believe the prices of hotels in San Juan, so I tried to get the biggest bang for my buck. Pros: free breakfast, food was fine. Free (limited selection) happy Hour, hor d’hoeurves were plantain chips and peanuts (no thank you). Fantastic shower with really hot water. Cons: needs updated carpets. A little funky smell abounds. And this might be really particular of me, but the reception is backwards and the layout of the hotel is weird. You don’t want a room at the end of the hall. 100-104 especially. The beds and pillows were average. The location is Meh. I would stay here again, but not for an extended time.