Domaine de Presle Saumur, the Originals Relais

I booked a week there and checked in on Saturday. The room I had booked was in the main building at the top floor - it was cold and did not have a shower - I asked for another room with a shower and they showed me a tiny room with a shower - it was even colder so I said no to that. When got back, I had to wait for the maintenance guy to add a closet rod to the closet. After that was done, I sat down and realized how cold it was then turned up the heat. After sitting there for an hour and trying to connect to the wifi - you have to validate your connection but if you don't have internet or have spotty internet, it's very, very difficult to validate that connection - I realized it was still very, very cold and it was 3:30 in the afternoon. So I went to the windows to close the curtains - and discovered bugs crawling all around the windows - they were everywhere. Mostly ladybugs but some black beetles that were fairly large (over a cm in length). Now, you may think - ladybugs, how cute...but they eat aphids. So, what else is in that room? At this point, I wasn't going to stay there, so after less than two hours after check-in, without having so much as even sat on the bed, I checked out. And they charged me for a night as they said I was offered the other room and turned it down - the much smaller (half the size), and even colder room. Which they said was cold because they had not turned on the heat yet - well the first room had the heat turned to high and it was still freezing cold so I said no. I told them I didn't agree with the room charge but they said that I had to pay. So I paid and left and found a real hotel. I also emailed The Originals customer service with what happened and asked for a refund and have not yet heard anything back - it's been a full week. This hotel brand is not impressing me so far. I tried this hotel in particular as I heard their restaurant is spectacular. I never got to try it as based on the room experience, I did not want to go back there ever again.

Domaine très agréable. Accueil chaleureux et bienveillant. Petit déjeuner copieux et restaurant excellent. Je conseille cet hôtel propre et proche de saumur pour découvrir la région. Petit Havre de paix en pleine nature. Je recommande

HOTEL Chambre correcte , mais l'alèse du lit était de très mauvaise qualité et nous a gêné toute la nuit à cause du bruit de plastique à chaque mouvement Personne ne nous prévenu que a baignoire était hors service .... et ne parlons pas de la moindre excuse .... Petit déjeuner correct sans plus , accueil souriant RESTAURANT Diner beaucoup trop cher , très mauvais rapport qualité / prix 22 euros pour le menu enfant : Frites surgelées , 80 g de poisson et une glace vanille Et pour les adultes , repas très décevant : Pressé de lapin sans consistance , langoustine molle , fromage de grande surface Service restaurant minable Passez votre chemin , sans vous arrêter

Un excellent accueil charmant vous attend. Domaine très bien entretenu. Bonne literie et hôtel au calme. Prenez le repas du soir au restaurant du château, "excellent". Un vrai repas des saveurs. A conseiller pour l'hôtel et le restaurant.

Belle découverte pour cet établissement à la vue magnifique. La carte est de saison, les mets préparés sont bons et fait maison. La carte des vins est bien et de bon rapport qualité prix. Un seul bémol, le service.. il est complètement déconnecté du lieux. Les serveuses sont là car il faut bien travailler, trop de petits détails oubliés ou mal exécutés pour ne rien signaler. On s’attend à un service discret et cela n’est pas le cas. Un exemple: Quand le couteau à fromage qui sert au service tombe 10 fois….et je vous donnerais que celui-ci.

Accueil approximatif, longue attente avant la commande (1h),vin servi après le premier plat ,gâteau d'anniversaire raté autant dans sa présentation que dans sa réalisation. Impossible de s'adresser à un "responsable". En résumé déjeuner gâché malgré des plats très réussis.