Quinta Da Comporta - Wellness Boutique Resort, an SLH Hotel

Overpriced, Not Relaxing, Only care about guests with large families This establishment is not a 5-star resort and their website is misleading. The rooms were falling apart and the property has not been maintained. If you have kids it may be nice but if you are looking for a relaxing spa experience (like advertised) look elsewhere. Even the spa was overrun by children. We brought up multiple issues and they basically told us to leave early or suck it up. When we said we would leave early they wasted no time and said we need to leave within the hour. Horrible experience. Horrible management. Horrible hotel.

Please PLEASE save your money. this hotel is a complete scam and not up to 5-star standards. i have never in my life left a review before but feel the need to warn people that this is insanely overpriced and not what it claims to be. we don’t go on these kinds of trips very often, saved to come here, and were totally let down :(. it claims to be a “wellness” boutique hotel but you don’t receive ANY wellness benefits and it’s genuinely a daycare. there were more guests under 10 years old than over… not an exaggeration they completely cater this place to children. the spa (even though online it says explicitly that it is for guests 16+) is practically a public pool because children are in there jumping and playing. you will be waiting for a turn in the sauna behind a 6 year old playing in it (no seriously). they literally have a foosball table by the restaurant bathrooms to keep children entertained, the outdoor “famous infinity pool” literally has a children’s end (which cmon it’s not regulated that way)… they don’t say this but it is entirely for wealthy families and they don’t care about accommodating anybody else we let them know we were really surprised about the children being allowed in the spa and they essentially said that it’s a “family hotel” and the kids need somewhere to be when the outdoor pool is cold. let me know where it says that on their website despite marketing themselves as a boutique WELLNESS hotel. you also receive 0 benefits - morning yoga is 20 euros pp (i’ve NEVER seen that even at lesser starred hotels let alone 5 star) and since the spa is a water park, where is the wellness? in the 200 euro massage i need to pay for in addition? everything is paid for, the bikes, the classes, (don’t even get me started on the food, but other reviews have covered this lol) our room was also completely falling apart, i’ll attach some photos below but both our patio chairs were broken with screws poking out, lamps detaching from walls, etc. the staff here are really wonderful and none of this is their fault at all. our service from the receptionists, hospitality workers, restaurant workers, etc. was all great - it’s the managers and owners. they didn’t listen to our concerns and are fraudulently marketing this place. i anticipate that its vision was to compete with sublime and be a natural wellness hotel, but they realized they make way more money being an elite family playpen. make this explicit or adequately compensate unhappy guests. when we let them know we were having trouble with our stay, she didn’t offer us anything besides the *opportunity* to leave early and not be charged for the last night. she genuinely ushered us out the door and asked us twice when we were leaving even after we said we were leaving within the hour - we weren’t even allowed to sit in the lounge while we waited for our car to be ready, she was literally standing in the doorway i know it probably sounds like we karen-ed out but i promise we just asked

The hotel is lovely but they put us in a handicap room which was far less lovely and not requested. They did not provide an alternative or a normal room. This was very disappointing given we were a captive audience and did not have another alternative at the moment.

Even though on the outskirts of the small village of Carvalhal, Quinta da Comporta is a remarkably tranquil and peaceful resort on the edge of a rice plantation. Whilst set back a kilometre from the beach it had a very coastal feel. The accommodation is stunning. Our two floor Villa had Terrace and balconies front and rear with an outlook over a sand covered coastal landscaped area with grasses and olive trees. The glass pool is unique and all the amenities and fittings selected, maintaining the rural and uncommercialised atmosphere. The staff are all young, enthusiastic and helpful. A special ‘shout out’ to the pool guys and Valet parking guys who all went beyond the call of duty Comporta is a very interesting area but one fears for how it will be in 5-10 years. It is certainly a lot more expensive than average Portugal. The only small disappointment was the beach. Due to limited access points ( to preserve the dunes) it was quite urbanised around the beach accesses. I was expecting miles of empty golden sand. However the beaches did not seem better than Algarve beaches which also enjoy miles of golden sand.

We spent four nights in a deluxe room which was lovely, a huge bed, spacious, great bathroom and a relaxed patio area. The hotel outdoor pool is a key feature, a wonder to look at, and a joy to swim in heated by solar panels. The spa building is really gorgeous, wood panelled, quiet, relaxing, a good gym and stretch area upstairs. On the ground floor are the treatment rooms and two lovely pools where you can swim from inside to outside. The restaurant served an extensive breakfast which was good. The downside was the evening and day menu was limited and very expensive for the quality delivered. Staff service in the restaurant was patchy. Two things to note, children are allowed here, which may detract from the sense of well-being. The rooms are not the best for soundproofing. There are tv's mounted on the walls and if like us you have a selfish person next door watching TV loudly at night it will disturb you. We raised this with reception but it took them two days before they asked our neighbours to keep the noise level down! This was irritating.

This is a beautifully designed hotel with potentially great facilities but the management really do need to pay attention to previous reviews and up their game on the service. Staff on arrival are friendly and welcoming (as are the cleaning staff, incidentally) but that's where it ends. Every time I went to reception, I had to steel myself for extended conversations which came about because the staff simply do not understand even the simplest request. Nothing is straightforward and it is as if they are running the hotel for the benefit of the employees. Partly this is down to significant language issues, partly attitude. There is absolutely no sense that they are there to help. And yes, as has been commented upon, it is as if they have only just opened and no-one has been trained. A shame because the place has real potential.