Hampton Inn Commerce

I had a terrible experience here in fact it will be my final stay at a Hilton property. First the property is in very poor shape. You couldn’t even drive up to check in as the parking lot is all dug up. I had booked a room for two nights and arrived later in the evening on the first night. After going to bed without looking at the thermostat I got cold midway through the night and turned on the heat. It sounded like a jet engine taking off. I complained to the desk in the morning about this and was told “you should have come downstairs and told us” no apologies or asking how they could help. I told them I didn’t want to have to get dressed and come downstairs in the middle of the night. I showed them a video I had taken to record the sound. I asked about the Hilton Satisfaction Guarantee and stated I was not satisfied and I chose to check out. I was handed an invoice for $132.44. Two days later I received a copy via email with a total of $278.48. I called the hotel and spoke with the manager Jamie who stated that my rate was a two day rate and ONLY Hilton could make an adjustment to that. She stated that the satisfaction guarantee did not apply because I didn’t complain until I checked out early (not true I made it clear I was not satisfied when I came to the desk). Upon calling Hilton and speaking with Ishmael who claimed they are the final level of contact for a customer I was told Hilton CAN NOT adjust the rate that ONLY the property can make an adjustment. I was told satisfaction did not apply because I didn’t report it at the time (untrue as I DID make that clear while I was there). So Jamie obviously lied to Hilton just as she lied to me. And my 33 stays this year at Hilton properties means nothing to Hilton in regards to satisfying me in the issue. As such I suggest Marriot or Hyatt properties.

Wow, this place is pretty gross. I've stayed in lots of "modest" highway-side chain hotels over my years but this was easily the least appealing. The hotel's location is dark and industrial, and the unsavory folks sitting outside when I arrived further set the tone. I walked past the unmanned desk to use my digital key after checking in online - that didn't work, but I was able to quickly get a key once the desk clerk returned. Upon entering my room I was hit with a blast of musty, humid air and low lighting. I was only going to be there for 8 hours so I figured "how bad can it be?". I left for the party I was traveling to and returned around midnight, again blasted by the musty smell and then seeing clear signs of mold and water damage on my ceiling, razor stubble in my sink, an unclean toilet. Really nice. I slept the night, woke up early, opted not to shower, and headed on my way. I suggest you avoid this one!

I’ve stayed at Hamptons all across the US and this one is the worse one I’ve stayed at. The property is in disrepair and what has been repaired isn’t up to the Hampton/Hilton standard. The hotel smells a little musty and the room smelled like an old basement. The bathroom had holes in it, the caulking was moldy, and the paint over repairs didn’t match and had runs like a bad spray paint job. The receptionist was nice but you could tell they were understaffed and over worked. I would say that was a post Covid issue but I checked out and stayed across the highway the rest of my trip and the other hotel didn’t have that issue so again, this seemed like a property management issue. Don’t stay here.