Premier Inn Stafford North (Spitfire)

The heater in room 228 is so noisy , it needs attention, kept me awake till I switched it off and then I was cold. Breakfast Jayne was the only waitress on duty , running around trying to care for us all, she was so gracious and kind. Too much for one person !!!! Please have more staff. Had the chef Jake - food was good Please take care of your hardworking staff. The management need to pay attention. No complaints about my stay.

This was a nice hotel with very welcoming friendly staff. The food was very good especially the breakfasts which catered to every taste and plenty for everyone. Jayne and Darnell the chef were particularly helpful at this hotel showing us where everything was in the adjoining restaurant. The room was very nice and clean with a lovely hot shower and plenty of water. The bed was very comfortable after a nice day out. Would we visit another time most definitely.

A Premier Inn stay that was just as it should be: friendly staff at reception, a quiet, clean and well equipped room with a comfy bed and the usual enormous fluffy white towels. Meals were hot, generous portions and service was quick, efficient and friendly. I should note that when two non-English speaking men were checking in, the receptionist continued to speak quickly and made no effort to simplify her instructions - we felt sorry for the guests.

Great breakfast and top service. Will come back here again 100%. A great stop when going to Liverpool for the football. Thank you to Jayne and Darnell for being so attentive and making sure we had everything we needed. Charging points outside was a bonus

I have stayed many times at Premier Inns, have become accustomed to comfortable beds, decent rooms and reasonable food. But, all my stays over recent months at Premier Inn Spitfire, north of Stafford have been let down by poor service at breakfast. This is not the fault of the staff, such as Jayne Darnel this morning, who worked extremely hard and was bright, polite and friendly. It is the fault of management who do not provide enough staff. One person cannot check-in, serve tables, replenish food and drinks and clear tables at busy times. And why has the rest of the seating area not been reopened yet? Premier Inn’s review card states ‘—-we don’t want to be good - we want to be great!’ Come on, Premier Inn management, prove it! This is your responsibility, sort it out!

We have used this Premier Inn many times and it has sadly gone down hill. While the Premier Inn provided a good nights sleep and the check in staff were great, the room was starting to look tired, basic things didn’t work, missing USB sockets, TV remote worn out, heater that didn’t really heat. We went for a drink in the attached restaurant when we arrived and the massive choice of draughty beer was Coors, Madri or Guinness. And after two doubles they ran out of Jack Daniel’s! We spoke to a couple of members of staff and it seems morale is low. We wandered over to the adjacent Hurricane Premier Inn that has The Shire Horse pub/restaurant attached and it was totally different. Wake up Premier Inn listen to your customers.