Willows

This place is a hidden gem ya'll. It's a beautiful little hotel/event center tucked away in Industry, Pennsylvania. The room was very nice. The bed and comforter were so comfortable. We parked right in front of our room. It's quiet and the staff were very friendly.

My brother had his wedding here and two of the staff were absolutely over the line. A male worker grabbed my cousin's little son by the arm and dragged him to his table yelling at him. The little boy was so upset that a stranger had put his hands on him that he did not eat and hardly spoke. A woman who manages the servers reprimanded my brother (the groom) and his new wife for smashing cake in each other's faces. She walked up between them and said, "you can't do that!" then had the cake taken away. Which ruined that entire part of the night. The staff, besides two, were the major negative part of the experience. Also, music was to be played while they walked down the aisle and back and the music never came. I will say the food was great, but they need new workers. They do not know how to communicate with people and almost hit my niece with a hot container of chicken. One staff member continuously was dropping things, getting too close, and spilled multiple cups/plates. Not sure if she was nervous or just having a bad day. She was extremely nice but very clumsy. There was broken glass that one of the children at the wedding was picking up because she dropped a glass. Also, what person tells the people paying for the place they can't do OUR family tradition of smashing the cake? They paid for the event and paid for the cake from a separate location. That is my MAJOR complaint. If you are thinking of paying for a wedding here, don't. Honestly, if my family and the bride's family were not focused on the happiness of marriage the night would have been ruined. Overall, the wedding was nice, but the staff was NOT.