Hotel SpringHill Suites by Marriott a Columbia

Vedendo il punteggio di Trip.com è stato molto alto per scegliere l'hotel. Ma quando la prima volta che l'hotel ha preso la stanza, è stato sbagliato regolare una camera vuota per un'altra faccia esterna. Temo di essere malinterpretato dall'hotel per cambiare la stanza. Quindi la stanza è vicino alla strada. La stanza di auto non può dormire una notte. L'isolamento del suono dell'hotel è molto cattivo. Ha gravemente influenzato il riposo e selezionare questo hotel.

** Beware of theft ** I stayed at this hotel this week, and unfortunately, my AirPods were stolen by a member of the staff. The day after I left, I noticed they were missing, and I checked the location and saw they were at the hotel still. When I called the hotel to ask if they were there, I was told they were not in the lost and found. The next evening, I checked to see if they had moved on my Apple account and they were located at a town nearby at a residential address. The following morning they were back at the hotel which confirmed that an employee was in possession of them. I called and spoke to the general manager, Lisa Yilmaz, let her know about the situation and she told me she couldn’t help me because her employees were contracted. When I proceeded to let her know that if I had to drive there, I would bring the police with me to retrieve my items, She asked if I was threatening her. She was extremely rude and unprofessional, she took my information down and 20 minutes later a different manager gave me a call. This manager, Faith, was extremely kind and helpful and let me know that my AirPods were located in the lost and found. (This couldn’t have been true since they were in a different town at a home the night before) Lisa was complicit in knowing that my stolen item was with an employee and placed them in the lost and found and asked another manager to call me to notify me of my items being there. After driving two hours to receive my AirPods, (they refused to ship them to me), I spoke to Faith, who was not aware of the situation of my AirPods being missing and told me she would look into all of the issues and was very kind. It is a shame that the general manager is allowing her employees to take items from guests without any admission or repercussion. Be cautious with your items.