Hotel in zona Five Points, Columbia

Thank you to each of the incredible staff who made our vacation comfortable and inviting. We received a very warm Hilton welcome the moment we walked through the door by the young lady who checked us in. She was also at the front desk throughout the weekend to answer questions and guide us with local places to go and fun things to do, which was extremely helpful. Our room was everything we expected and more! It was clean, roomy and homey. The bed and pillows were comfortable and the room itself was bright and cheery. It was very quiet and we were able to have a great nights sleep. The room had a little kitchen in it, as well, which was perfect for us! There was plenty of parking around the back of the hotel and the parking lot was well lit and we felt safe. The hotel is located in a perfect place. It’s within walking distance to a coffee shop across the street and Soda City Market, which is several blocks away. Next time you’re in Columbia, and looking for a nice place to stay, we would recommend that you stay here! We sincerely appreciate having had the opportunity to have stayed here and hope to be back again sometime in the future. Thanks again to all of you at Hilton Garden Inn! Keep being awesome!

We had an amazing stay! Parking was convenient with an offsite garage nearby, and check-in was a breeze. Having a Starbucks next door was a plus, and we even enjoyed a lovely farmers market on Saturday. The location was perfect—everything was within walking distance. The room was clean and comfortable, and the staff and service were outstanding. We really appreciated how attentive and friendly everyone was, making our stay even more enjoyable. We will definitely stay here again on our next visit. Highly recommend! P.S. We especially enjoyed the nearby attractions and restaurants.

Shower hard to operate. No regular coffee in room, $200 deposit paid for incidentals at check in… today I have a bill charge taken out of $119.25, instead of the credit of $200 back . I had already paid the reservation in full to Trip.com before check in. Front desk staff was very rude during entire stay. Most problematic even still was that I did NOT have wifi connection during the entire stay! Had to use my cellular data in the room all during the night … front desk never resolved nor seemed concerned about not having wifi access , nor did they offer a solution or compensation. We sat out front of the hotel for over 3 hours trying to come up with the $200 credit card to “authorize” for incidentals. Not the best experience for my birthday or ever! Calling hotel now about the non return of my $200 and double paying for the room that we only in from 10:30 pm- 12:15 next day!

Non potevo chiedere un posto migliore per stare per portare nei nuovi anni ... o in generale ! Io diff sarà indietro !! Le viste. La posizione. L'interno è l'hotel. Al di là del perfetto. Grande per camminare, grande per camminare con pochi.Tutto quello che vale la pena vedere è vicino. Mia figlia e io ci siamo divertiti e ci siamo ancora divertiti.

I sent the below to the Hotel directly in May and received no response whatsoever. I found my e-mail to the hotel and decided to post it Where do I begin? I booked my stay (4/27/24-4/29/24) at the Embassy Suites in Columbia, SC approximately 3 weeks in advance (confirmation #XXXXXXXXXXX). I booked a suite with 2 double beds. I called the hotel 4 days in advance to confirm the reservation, and to advise the front desk that I would be arriving late (approximately between 9:00-10:00 p.m.. I was told that would not be an issue. On 4/27/2024, sometime between 6:00-7:00 p.m., I called (what I thought was) the front desk, and was told that I did not have a suite, but only one king size bed, and no suite. I later learned that I was routed to the main Hilton number. Given that I was traveling with a friend, that was unacceptable. I told the representative that, and was told that the hotel was completely booked, and that she would have to ”adjust” my reservation. I told her that I wanted to speak to her manager. Instead, she transferred me to the front desk of the hotel in Columbia, who also told me that she did not have my room, and that she only had a king and not a suite. At that point, I was very irate, given that I paid for a suite with 2 double beds. At that point, I explained that I paid for a suite, and would like to be transferred to her manager or a Hilton customer service representative. Thereafter, I was told she would move someone, and gave me my suite. . I am speculating that that hotel gave my room to someone else earlier in the evening. Later that night, there was a large party in the lobby, kids were running around the lobby and blasting loud music. Other residents started yelling down (given that it was 11:00 at night). Frankly, it appeared that the hotel manager had lost complete control of the situation, and was allowing certain guests to run rampant throughout the hotel lobby. By 12:00, the lobby finally settled down. There was one positive; in that, the cook making the omelets on Sunday morning 4/28/2024, did a great job managing the crowd. However, the bartender on duty (both nights I stayed) should really learn about customer engagement. I bartended for 3 years, and I think I remember the importance of making someone feel comfortable at the bar. She definitely did not do that. (If you don't like your job - find something else). For that matter, I did not feel comfortable (or safe for that matter) at the hotel, which is why I initially picked a Hilton Embassy Suites over the competition. This is supposed to be a flagship hotel for the chain – very disappointing. Frankly, this was one of the most unprofessionally run hotels in which I have ever stayed. I don't think I will stay at the Embassy Suites again and I will question staying at a Hilton again.

Un grande sostituzione per un cattivo hotel lungo la strada. Ho avuto una prenotazione al Fairfied di Blarney. Ho raggiunto una riunione alta e rovinevole nel parcheggio. Ho immediatamente chiamato Marriott e prenotato questo hotel. Questa proprietà è stata oggetto di una prenotazione molto recente. Il personale era cortese e reagente. Mi sorprendeva il caffè disponibile in sala. Era come un caffè fresco in un negozio Starbucks. La stanza era pulita e tranquilla. Un buon soggiorno dopo una cattiva esperienza.La proprietà ha avuto l'impressione di un hotel molto più alto.

Tutti erano cortesi e Maria (edilizia) era la migliore che abbia mai aiutato con ciò che avevamo bisogno, grazie per una piacevole visita. Il cibo era grande, e la gente che gestisce la cucina erano eccellenti. Grazie a tutti per averci fatto sentire a casa. Grazie a tutti.

This property did a nice job at doing everything it set out to do, but not trying to be more and instead focus on getting the important stuff right. As a whole, I left very satisfied, and please look below for a more detailed outline. Location: 5 Stars It’s super close to a mall, tons of restaurants, a grocery store, gas stations, and is easily accessible from I26. Curb Appeal: 5 Stars The outside is in fantastic shape and looks nice no matter how close or far you are. The landscaping is also well done, and parking is plentiful and well lit. Common Areas: 5 Stars While I didn’t make use of the pool, I can vouch for the business and fitness center being perfectly adequate, and all of the sitting areas, hallways, plus elevators were well appointed, and were kept clean throughout my stay. Customer Service: 6 Stars I couldn’t help but give a bit of a bonus here, this is seriously one of the best managed hotel, and probably the friendliest people I’ve encountered in the industry. Jessica specifically was fantastic, she’s definitely in the right industry. The Room Itself: 4.5 Stars I had room 407 which was a 1 Queen Studio Suite and was nearly perfect. The entry way was well lit, and had a spacious closet with tons of clever storage solutions (a theme that continues throughout the room) and all the amenities a good hotel would have. There was also a galley kitchen across from it that did everything you’d expect with nice and clean dishware. Past this was a rather nice desk area that was well lit and had plenty of outlets and a ton of built in storage. Beyond this is the sofa which was pretty comfy and featured some tables. The view was nothing special but the drapes where in good shape and the HVAC worked well. The bed was also nice and had plenty of storage and plugs around it. Last but not least is the spacious and spotless restroom with tons of storage and a functional sink and toilet. The only complaint about my stay would be the fact that the shower had a few rough patches in the caulk and the curtain was every so slightly too long and proved a nuisance when trying to shower. Neither of these are big deals though. Value: 5 Stars Considering this was the cheapest mid scale hotel in the neighborhood, and included an above average free breakfast, I consider it an excellent value. Summary: If you’re coming to the Columbiana area, I think I found your hotel!