Holiday Inn Augusta West I-20

環境好，房間乾淨，服務好

性價比還算可以，客房打掃需要預約，不然是不打掃的。

The staff and hotel were great! It was clean and safe. The host, Ms. Doris, was very friendly and provided excellent service.

The room closet door was broke the remote to tv had no back on it room was not cleaned properly. I will not stay here again, and I will not recommend it to anyone.

I had a terrifying and traumatic experience during my stay on July 5, 2025. While alone in my room (in my pajamas), someone was given a key to my room due to a "system malfunction" and entered without knocking or warning. I screamed, and they left immediately, but I was completely shaken. I later learned the front desk had mistakenly issued my room key to another guest and sent maintenance up without notifying me. The situation was made worse by the staff’s rude and dismissive attitude. Instead of taking accountability, the front desk blamed the system and showed zero concern for my safety. No manager ever followed up, apologized, or checked on me. I was so distressed I had to take medication to sleep and am still emotionally shaken. If you care about safety, privacy, and professionalism, I cannot recommend this hotel. I’ve stayed at many Holiday Inns, but this experience has left me deeply disappointed and disturbed.

Best breakfast! A favorite in the Augusta area! Feels like coming back to old friends.The breakfast is great! Cheesy grits, real scrambled eggs, crispy bacon, scones, fruit cups and the good yogurt. Great toppings for the eggs, grilled red peppers, tomatoes, onions, etc. A quiet area, but close to I-20.