Hotel in zona African American History Monument, Columbia

Shower hard to operate. No regular coffee in room, $200 deposit paid for incidentals at check in… today I have a bill charge taken out of $119.25, instead of the credit of $200 back . I had already paid the reservation in full to Trip.com before check in. Front desk staff was very rude during entire stay. Most problematic even still was that I did NOT have wifi connection during the entire stay! Had to use my cellular data in the room all during the night … front desk never resolved nor seemed concerned about not having wifi access , nor did they offer a solution or compensation. We sat out front of the hotel for over 3 hours trying to come up with the $200 credit card to “authorize” for incidentals. Not the best experience for my birthday or ever! Calling hotel now about the non return of my $200 and double paying for the room that we only in from 10:30 pm- 12:15 next day!

Non potevo chiedere un posto migliore per stare per portare nei nuovi anni ... o in generale ! Io diff sarà indietro !! Le viste. La posizione. L'interno è l'hotel. Al di là del perfetto. Grande per camminare, grande per camminare con pochi.Tutto quello che vale la pena vedere è vicino. Mia figlia e io ci siamo divertiti e ci siamo ancora divertiti.

We had an amazing stay! Parking was convenient with an offsite garage nearby, and check-in was a breeze. Having a Starbucks next door was a plus, and we even enjoyed a lovely farmers market on Saturday. The location was perfect—everything was within walking distance. The room was clean and comfortable, and the staff and service were outstanding. We really appreciated how attentive and friendly everyone was, making our stay even more enjoyable. We will definitely stay here again on our next visit. Highly recommend! P.S. We especially enjoyed the nearby attractions and restaurants.

I sent the below to the Hotel directly in May and received no response whatsoever. I found my e-mail to the hotel and decided to post it Where do I begin? I booked my stay (4/27/24-4/29/24) at the Embassy Suites in Columbia, SC approximately 3 weeks in advance (confirmation #XXXXXXXXXXX). I booked a suite with 2 double beds. I called the hotel 4 days in advance to confirm the reservation, and to advise the front desk that I would be arriving late (approximately between 9:00-10:00 p.m.. I was told that would not be an issue. On 4/27/2024, sometime between 6:00-7:00 p.m., I called (what I thought was) the front desk, and was told that I did not have a suite, but only one king size bed, and no suite. I later learned that I was routed to the main Hilton number. Given that I was traveling with a friend, that was unacceptable. I told the representative that, and was told that the hotel was completely booked, and that she would have to ”adjust” my reservation. I told her that I wanted to speak to her manager. Instead, she transferred me to the front desk of the hotel in Columbia, who also told me that she did not have my room, and that she only had a king and not a suite. At that point, I was very irate, given that I paid for a suite with 2 double beds. At that point, I explained that I paid for a suite, and would like to be transferred to her manager or a Hilton customer service representative. Thereafter, I was told she would move someone, and gave me my suite. . I am speculating that that hotel gave my room to someone else earlier in the evening. Later that night, there was a large party in the lobby, kids were running around the lobby and blasting loud music. Other residents started yelling down (given that it was 11:00 at night). Frankly, it appeared that the hotel manager had lost complete control of the situation, and was allowing certain guests to run rampant throughout the hotel lobby. By 12:00, the lobby finally settled down. There was one positive; in that, the cook making the omelets on Sunday morning 4/28/2024, did a great job managing the crowd. However, the bartender on duty (both nights I stayed) should really learn about customer engagement. I bartended for 3 years, and I think I remember the importance of making someone feel comfortable at the bar. She definitely did not do that. (If you don't like your job - find something else). For that matter, I did not feel comfortable (or safe for that matter) at the hotel, which is why I initially picked a Hilton Embassy Suites over the competition. This is supposed to be a flagship hotel for the chain – very disappointing. Frankly, this was one of the most unprofessionally run hotels in which I have ever stayed. I don't think I will stay at the Embassy Suites again and I will question staying at a Hilton again.

We stayed at this property for 1 night on our way home from NY. It's in a convenient location with shopping and restaurants nearby. Our room was the standard Homewood suite. It was clean and well maintained. We did notice some noise from BWI Airport. The fitness center was larger than normal for Homewood and was pretty well equipped. The breakfast was pretty good and items were replenished promptly. We'd stay again.

Un grande sostituzione per un cattivo hotel lungo la strada. Ho avuto una prenotazione al Fairfied di Blarney. Ho raggiunto una riunione alta e rovinevole nel parcheggio. Ho immediatamente chiamato Marriott e prenotato questo hotel. Questa proprietà è stata oggetto di una prenotazione molto recente. Il personale era cortese e reagente. Mi sorprendeva il caffè disponibile in sala. Era come un caffè fresco in un negozio Starbucks. La stanza era pulita e tranquilla. Un buon soggiorno dopo una cattiva esperienza.La proprietà ha avuto l'impressione di un hotel molto più alto.

Tutti erano cortesi e Maria (edilizia) era la migliore che abbia mai aiutato con ciò che avevamo bisogno, grazie per una piacevole visita. Il cibo era grande, e la gente che gestisce la cucina erano eccellenti. Grazie a tutti per averci fatto sentire a casa. Grazie a tutti.

The most cleanest Aloft I've ever been too. The staff was super friendly and customer service was far out the best. I would recommend this Aloft in columbia on Harbison to anyone visiting SC. Checking in and out was no hassle at all. Me and my fiancé enjoyed the peace of mind.