Hotel in zona Circle Plaza, Colorado Springs

Pulizia, nuova.Il fuoco della notte media dell'hotel è molto romantico e interessante. La stanza è in direzione del picco di Pike, e quando il sole si scioglie, c'è l'opportunità di vedere il sole di Golden Mountain

Hotel in centro a sud di Colorado Springs. Molto bello e pulito. Le cose sono molto utili e i loro servizi sono anche eccellenti. Solo una questione che ho avuto, la connessione internet dell'hotel (wifi) non funzionava, ma ancora le ha dato un alto grado perché il loro servizio era grande, ben meno uno per meno articoli per colazione.

10 posti vacanze, puliti, cortesi.

Beware of staying at this Residence Inn, as my experience has been permanently marred. The staff here engages in collective dishonesty, tarnishing the reputation of the entire establishment. I arrived at the extended stay hotel at 3 am on Christmas Eve and had previously called to ensure a smooth check-in process. Management assured me that a late check-in was possible. However, upon arrival, the hotel was deserted, and security informed me that Judy, a staff member, was at the Fairfield Inn across the parking lot due to a system outage. After a confrontation with Judy, during which she charged my card without prior notice, the situation escalated. It's important to note that these charges occurred while I was stranded on top of a mountain in snowy conditions. Despite the system outage, she insisted on a $400 security deposit, citing policy. Resigned and exhausted at 3 am, I agreed to use a different card. After our argument, Judy agreed to let me stay if I walked back to the Fairfield Inn (2725 Geyser Drive) to ask the manager, Matthew, if that was okay. So, reluctantly, I did. After explaining and apologizing the manager gave me a room key for a room at the Fairfield just for the night. He said go get some sleep but the room he gave me wasn't ready. When my fiancé expressed displeasure about the room and Judy, Matthew, decided to escalate the situation by calling 911 and falsely claiming my fiancé alone was refusing to leave. He NEVER mentioned me in his report. The following day, discovering additional charges on my account, I returned to the Residence Inn. The woman working day shift IMMEDIATLY began treating me differently because of the night prior. She plastered on a fake smile and then made excuses for helping out 3 other people even though I was there first! Then, instead of helping she provided false information about holds on my account in order to stall me until the her boss showed up. I endured all of this only to discover that the entire night shift fabricated a report about us being violent and aggressive and refusing to leave. The day shift manager fixed the issue and then I left. This experience was a nightmarish sequence of lies and mistreatment. The evening shift staff, particularly Judy, Matthew, and their small security guard. Should reflect on their actions. This Marriott has proven to be the worst I've ever encountered. Potential guests, especially disabled veterans, should exercise caution and explore alternatives such as the LA Quinta Inn across the street. Beware of deceptive reviews; the staff at this establishment appears to be unified in dishonesty, even towards disabled veterans.

Sebbene questa sia una proprietà più vecchia, come molte proprietà Hilton Garden Inn vicino agli aeroporti, è in corso di aggiornamento e modernizzazione. È ancora un lavoro in corso, ma sono stato impressionato con il bagno rinnovato e alcune delle decorazioni aggiornate. La camera era pulita, tutto era in buona ordine di lavoro. Wi-Fi era affidabile e veloce. Il centro fitness è pulito, è tipo datato e ha bisogno di nuovi attrezzatura. Il personale è stato amichevole ed efficiente, e la navetta aeroportuale è affidabile e molto conveniente.

I don’t understand how anybody could be excited about this place. The staff was nice and the breakfast was acceptable and the coffee was definitely good. Having a comfortable bed without sheets that smell like fabric softener is a pretty big deal and this hotel had that which was great. However, the air conditioning and heating system was very dated - with paper taped on the thermostat to tell me to use the manual controls on the air conditioner…which was barely able to blow air. The other mismatched furniture was well-used as well. I don’t know how anyone could consider that this was recently remodeled. The bathroom felt to be beneath the expectations of a Hampton. The wifi simply didn’t work. The lobby certainly does not feel modern in any way. I was depressed by it at first sight. I would stay here if I had to again but it definitely wouldn’t be a choice high on my list. I am sorry if I hurt anyone’s feelings at the hotel for giving a truthful review like this, but it was certainly not a positive experience that I’d like to repeat.

Disabled not welcome. We had booked afternoon tea for a party of 9. I am in a wheelchair. There are 3 accessible parking spaces in the back lot, none of them have hash marks for unloading a wheelchair. I had to use a separate entrance from my party, the workers entrance where people are coming in and out with trays of food and where the dumpsters are. Dehumanizing and the staff seemed irritated I was back there. Their website says the main level is wheelchair accessible, and that they have an accessible bathroom. While I was able to get in to the area to have tea, the bathrooms were not even remotely accessible. I have a standard wheelchair that is 24 inches wide, the one bathroom that did not have stairs going down in to it was not able to be navigated by wheelchair. A staff member told me I might have better luck on the 5th floor, where there are stall bathrooms...but the elevator is also not accessible for a standard chair. It is blocked by a door on a hinge that doesn't open wide enough to allow entry. A full sized power chair would be hopeless in most of the building. There is no excuse in this day and age to lack accessibility. The gift shop is also inaccessible. So is the tour. The overall feeling was very hostile and unwelcoming. 3 of our party have celiac disease. There is a $3 upcharge for gluten free food, which much like the accessibility was just a nod to appearances. The scones were miniscule and so dry that my SIL begged for some jam (that doesn't come with them) to try and soften them enough to eat. The regular food had a nice presentation, the gluten free looked pretty much slapped together. It was definitely not worth the $40 price tag. Tea is bagged, and left to steep in the pot. This was a special occasion and most of our party was from out of town. I would not return, there are far nicer and more welcoming places to have afternoon tea that don't discriminate against disabled people.