Ramada by Wyndham Colombo

Everything was good except few things 1- the pool was not clean and too small. 2- lightbulbs in the room was in the middle of the bed over the head making it a bit uncomfortable

WE DO NOT RECOMMEND THIS HOTEL. Despite a very good start which involved a very helpful early check-in for our group of four travelers (two rooms) and lots of friendly smiles from the hotel reception team, unfortunately our stay took a bit of a negative turn owing to some confusion over two additional bookings we had made to extend our stay following a change in our plans. I really find it hard to understand why this simple process caused confusion to the duty manager. The following day, despite clearly explaining that we had made additional bookings to extend our stay, the desk staff were confused and claimed that one of the room bookings was not confirmed. The duty manager was dismissive to us and actually ignored us, (even though he had perfectly good English to communicate with us), preferring to speak through another member of the reception team who was standing right next to him. After a wait of at least 15 minutes, I told him that we were not prepared to wait any longer and that he could let us know once the issue had been resolved. This was clearly an administrative problem between the hotel and Trip.com which soured our stay. The duty manager was unprofessional and discourteous towards his guests. Our experience left us unwilling to use any of the hotel facilities other than the breakfast buffet. The breakfast buffet was very good and the staff team exceptional in their service and friendliness. We did use the lounge bar on one occasion and again, found the staff to be friendly and helpful - special mention to Jerushan, with whom we enjoyed a great conversation. He is a credit to the staff team. Perhaps given his people skills, he should be made a manager?! Other than the reception area, the hotel is very tired and in desperate need of an upgrade. In our room, a light switch cover fell off, some bulbs were not working and the room was dirty - a build up of dust in the corners and on the wardrobe louvres which quite obviously suggested the rooms were only being given a superficial clean. As said, we do not recommend this hotel and we will not stay here again. We expect far from a Ramada branded establishment.

Service personnel at breakfast very efficient and friendly.Bar staff needs to be upgraded . Quality of local   and Induan food  very good. Reception and rest staff very friendly.Cleanliness much room for improvement . Hotel stay overall good and great location..

The location is walking distance to the coastline, and accessible to malls, restaurants, clock tower and church, service is good, staff are friendly.

Hotel was clean n good. Room was big n comfortable beds. Good choices for breakfast buffet. The beach was walking distance n shopping centres were close by.

I could hear a constant banging noise coming from the room above, and I couldn't sleep. I called, and they said it was coming from outside, but it sounded like it was coming from the room next door or upstairs. It definitely wasn't coming from outside. The internet was problematic, and they kept giving me new passwords. They never helped me or treated me politely. I don't like