Mandarina Colombo

Horrible experience. Booked a couple of nights here before returning home. Overall the hotel has a cheap but decent look, nothing fancy but your usual value for money budget hotel. Not like they paint it. Staff is pretty lazy, never explaining amenities, breakfast location or further information. The room itself is spacious but some things need improvement, such as the wardrobe door (doesn’t fully close so you get obnoxious light all night) and WC lavatory which is pretty dirty (pictures). However, the worst is yet to come. After arrival, we noticed the bed sheets were dirty with what appeared to be old blood stains, as shown in the pictures. Clearly nobody had a clue how that happened - since it was midnight by the time we found out, we to spoke to the manager and requested new bedsheets. It took nearly an hour for the staff to come and change it. Next morning the head of housekeeping came to my room, apologised and asked what he could do to improve our stay. We requested a night refund, which they said would not be feasible (by giving some random information regarding government tax) and offered breakfast or dinner, which I personally found offensive. I had the opportunity to speak with the manager by the phone at midnight since he was having some days off, and he assured it would be solved. However, it should be noted that the manager-in-chief was unprofessional - the only interaction with him was at the next day when we asked the reception how the whole situation would be solved. He did not apologise or approached the subject, since it was to be dealt with by the head of housekeeping - that’s not how you do things. To sum up, DON’T book this. There are several hotels in Colombo to choose from.

Lovely hotel, the perfect break from budget hotels. The restaurant upstairs offered a reasonably priced buffet for dinner and the food was great. Walking distance from plenty of restaurants and shops.

This is the best hotel on our trip. The hotel was clean. Once we got into the corridor of the floor. We can smell the aroma candle. The room was so clean and had great facilities. The staff was so nice and friendly. The reception, the restuarant, housekeeping, they are polite and nice. The breakfast was great, we love all the food. The location is not far from the sea and close to the bus stop. The swimming pool is on the roof, with a nice view. Love this hotel!!

The hotel room is spacious and clean. Bathroom is clean and the shower is good. The roof top swimming pool is very small. Location is good. Close to a mall.

I recently had the pleasure of staying at Mandarina Colombo, and overall, it was a positive experience. The hotel's location is convenient, situated in the heart of Colombo, making it easy to explore the city's attractions. The rooms were clean and well-maintained, providing a comfortable retreat after a day of sightseeing. The staff was friendly and attentive, always ready to assist with any inquiries or requests. The hotel amenities, including the on-site restaurant and fitness centre, added to the overall convenience of my stay. One highlight was the impressive view from my room, overlooking the cityscape. It added a pleasant touch to the overall ambience of the hotel. While the decor might not be the most modern, it exuded a classic charm that complemented the overall atmosphere. The complimentary breakfast offered a good variety of options, catering to different tastes. The culinary offerings were satisfying, providing a decent start to the day. However, it's worth noting that some areas of the hotel might benefit from a bit of updating, as certain furnishings showed signs of wear. Additionally, the Wi-Fi connection could be inconsistent at times. In conclusion, Mandarina Colombo offers a comfortable and convenient stay with friendly staff and decent amenities. It may not be the most luxurious option in Colombo, but it provides good value for those looking for well-located and welcoming accommodation.

My hotel stay was wonderful. Checking in was smooth, and the staff was friendly and attentive during my visit. I used the gym daily; it had modern equipment. The pool was terrific, with great views of the water. My room was spacious and offered a lovely view of the water. The hotel is conveniently located near shopping and dining spots. I highly recommend this hotel when in Colombo.

This hotel is excellent lovely large rooms very clean, nice pool area and excellent food and value for money, the best hotel in Colombo for the money, and staff very friendly and attentive

Good hotel with excellent service. Very clean rooms, great maintenance. Very comfortable beds. Fantastic breakfast, fresh food. No alcohol available. The pool and gym very small.