ITC Ratnadipa, a Luxury Collection Hotel, Colombo

他們説很不錯的 123578996555738839903737377778888986668999989877

位置好，面朝大海

好 非常滿意

Huge Property, looks amazing in every aspect. I checked in with my wife to room 2323 the check in took longer than I expected. But during my frustration I met a lady with the name of Lyzanne. She spoke to us so well listened to our frustration and looked into every possibility of keeping us comfortable. If not for her our stay wouldn’t have great. We checked out and she made sure she met us and dropped us to the vehicle with genuine care. We should also give a big shout out to the breakfast staff for the stunning show they put up. Once again thank you Lyzanne for changing our experience. All the best ITC Ratnadipa

Hier ist die Übersetzung ohne zusätzliche Formatierung zum Kopieren: I felt very comfortable at this hotel. After initial difficulties with the cleanliness of the room, the hotel staff took very good care of it. An absolute highlight for me was the training with the excellent trainer, Dulanjana, in the gym. The pool was also fantastic. Also worth mentioning is the lounge on the 28th floor with great music and Barefoot. I would come back anytime.

ITC Ratnadpia has a lot going for it, but my stay was a mix of great moments and oversights. The Good The Sky Bridge Lounge is a standout. I loved the no-children policy and the enforced dress code. It's rare to find a lounge that keeps things sophisticated. The weekend live band was a nice surprise and pretty good, though they could lean into more upbeat music. The lounge’s setup is too fantastic to stick with slow songs all night. On our last night, when they picked up the pace, the vibe transformed. People were chair dancing, singing, and mingling. It felt alive, the way it should. A special shoutout to Hasitha, whose local tips and friendly service made our trip to Sri Lanka much smoother. The design of the hotel is beautiful. From the impressive lobby to the unique common spaces, it’s clear a lot of thought went into the aesthetics. Rooms with lake or sea views are a treat if you’re lucky enough to get one. The breakfast buffet was solid, with plenty of options, and the on-site Chinese restaurant exceeded expectations. Good food, fair pricing, and a large menu (though it really needs page numbers). The staff we did engage with were friendly and genuinely kind. The Not-So-Good (the growing pains) Cleanliness was not up to par. Crumbs on seats and couches in both lounges and uncleared tables at the breakfast buffet. It just didn’t feel like a luxury hotel. Sky bridge lounge buffet needs supervision as one incident was especially off-putting. I saw a guest after dining half their plate at their table put some food back onto the common serving platter. I was done after that. Service was inconsistent, particularly in the lobby lounge. I stayed there for hours without being approached, even as other guests were attended to almost immediately. It felt like attention depended on who you were. The Ugly The rooms were the most disappointing part of the stay. At first, everything looks sleek. modern, and new... until your eyes adjust. For a hotel that opened in April, the level of wear and tear was shocking. Both rooms we stayed in had significant mildew and grime in the showers, water seeping through tiles outside the shower, rust-stained balconies, and poorly finished surfaces (scratched marble, paint on wood, etc). This place is going to have significant water issues. The mattress was rock-hard. If you’re a side sleeper, prepare for a sore shoulder. These aren’t the details you’d expect from an ITC property, and they really undermine the otherwise luxurious feel of the hotel. Overall ITC Ratnadpia has the potential to be a fantastic destination. The design is stunning, the lounge is a real highlight, and the pricing feels fair for what’s on offer, but this place feels like it was rushed to open and missing the precision associated with the ITC brand.