Aparthotel Adagio Access Colombes la Défense

Accueil du personnel rien n’a dire , Nous avons eu nos chambre rapidement et l’emplacement est proche des transports

Toujours rien à dire

Stayed here last week for one night and had to change rooms twice. The first room flooded as I was in the shower, I said I was happy to stay in the room as long as someone was able to mop up the water that had flooded into the kitchen. The receptionist suggested that it would be ME that had to clean it up. He moved me into a different room on the 9th floor, however upon checking in, it was apparent that this room had already been assigned to another guest and it was full of their belongings, back down to reception I go again… The final room was clean, however this had two single beds instead of a double, but I was too tired to argue. No apology or refund was offered by the receptionist. Also beware, they take an EUR 150.00 pre-authorisation from your card on check-in. This is not mentioned anywhere at booking or on the website. I have emailed to complain, yet I am still waiting on a response 5 days later. Would not recommend

The hotel and facilities are good for the price. Nothing to object, however the staff and service offered is something else. I travelled from the UK with my 9 year old son for a weekend, despite having Pre contacted the hotel to double check option for late check out and room status receptionist couldn't find my room when I got there at 12 midnight with my son. None if staff can't speak any other language than French at any level, I only speak Spanish and English so that was tricky. He took my ID andbended up giving one a room I think more to get rid if me as obviously I had an email confirmation. The code I was given would work, went back down. He had to change my twice due to same issue. Room wasn't proper ready as bins were full my decide no to say anything, least of my problem. Following morning went down and asked the new receptionist if everything was OK, he said it was and confirmed my name, first name. Paid for breakfast. I had to ran into the kitchen numerous times as there were no plates, cutlery or even mugs. Spent day in Paris and came back around 9pm. Again my room door wouldn't open. Back to reception. Staff member asked my name to confirm, when I said my full name, he denied, I said yes, that's my name, I checked in last night. Well they had a booking with my first name but a totally different last name, for two adults even though I travelled with a kid. So they checked me in under a completely different identity and despite my attempts for changing that I ended up giving up because the language barrier is actually a pain. The problem with the door not opening lasted all weekend. I ended up checking one day earlier and staying at my friend's. It's a shame because the hotel is nice but service is appalling. You can also see they are getting annoyed when you can't speak French what I would understand if they had no made as many mistakes. I prepaid for my room and completed online checking to avoid having to communicate that much but obviously even though. Frustrating

No towel or room service Stains on the sofa Bed bugs on the bedsheets Sink slowly drained However, Amazing views of Paris

Quiet, roomy, services around, no crowd, good construction, well connected with tramway.

No heating the first night, No shampoo the second night. NO HOT WATER nor shampoo the 3rd night. No cleaning service. Awful service, and the reception is just unfriendly, nonchalant and reckless. They just don't care about you. Go away, find something else.

Simple aparthotel with chronic lift issues. Staff very friendly and breakfast/free tea and coffee are a nice touch . Unfortunately the lifts were out of order so it was a difficult stay as a family despite them moving us a few floors closer to ground. It seems to have been an issue for a while given the reviews elsehwere. The location is out of the city centre easily accesible by tram number 2 from La Defense. Unfortunately this tram is very busy at seemingly all times of day (including weekends) so not the best experience with luggage/stroller. The price is good for Paris standards obviously.

Property is clean and staff are friendly. It’s location is a bit far from most attractions.