The House, An Autograph Collection All-Inclusive Resort - Adults Only

This place still seems to be working out the kinks. It feels like a soft opening. The hotel is terrible at communicating to guests about all the amenities that are available. What I learned I’ve learned from other guests like the afternoon tea service that is available but you need to ask for it. The water activities are complimentary and available daily but you need to request it so they bring them over from the other property. When the sea is rough the water taxi does not run but the hotel does not tell you that. They were shooting new promotional photos and videos for the hotel during my stay so if you happened to be in the only restaurant, lobby, beach front, etc. guests were asked to move. None of this was communicated to guests ahead of time. The beach in front of the hotel is small and full of rocks so it’s extremely difficult to get in and out and you definitely need water shoes. There is not much of a beach so if you are looking for soft sand without rocks and coral, stay elsewhere. We also found the dinner service to be extremely slow and it sure why we had to sign the meal checks every time, for tips perhaps??. On the positive side, the food here is pretty good and completely surprised me as I was not expecting it from AI. The staff here is amazing especially Wade the bartender and Pat the omelette lady at breakfast. I cannot remember everyone’s names but every server and attendant I encountered was friendly and helpful. Rooms are nice and the bathroom is beautiful but can get stuffy due to the lack of AC. There is only a mini split in the bedroom. The beds are typically Marriott quality and comfortable. The morning and evening turndown service is great and the towels are replenished frequently. One big gripe I have is the false advertisement on the hotel website. There is no gym or other restaurants at this property so the website should say it’s still being built or take down the photos. The management team also needs to do a better job letting the guests know when there is limited access to amenities and facilities to set expectations. Despite some of the issues I encountered, I had a fantastic time in Barbados and would come back due to all the friendly people and feeling safe getting around. Even the reggae bus was an experience that everyone should try.

We will be back! The service and people here- exceptional. From Wade and Deven at the bar (and everyone), Andy “Tupac” resident handyman and Jack of all trades, front desk staff, Richelle (amazing) Shalei at front, Anthony, Troy - Sheena and Alison, all the lovely servers, and - the egg lady Pat- who also does first aid (as needed) she is literally the sweetest human, literally everyone was amazing. I cannot say enough good things. We travel a lot, and WILL come back. So relaxing, so lovely and newly renovated! Walking distance from so many lovely spots- Sandy Cove, and the Cliff. We didn’t have time to try any of the included water activities but something fun to look forward to next time. When small things happen, you don’t need to ask or say a word, the staff are on it, and work to ensure you feel valued. Although the room was fabulous, rooms facing the ocean, food solid for an all inclusive, wine list solid for an all inclusive and great cocktails, the best part was the people. Hands down, the people. And of course the complimentary massage! Stacy/ amazing. Typically these massages that are comp’d at all inclusive are subpar, and they push add ons. The massage was so professional and relaxing. No added pressure to do anything more. But for sure, when I go back, we will spend more time in spa! Definitely recommend for a quiet relaxing pampered get away.

From the moment we arrived we knew we were going to have an amazing holiday. We absolutely loved everything about The House! The Staff are amazing and can’t do enough for you. Big shout out to Aggie, Wade, Andrew, Dennis, Kobia, Jada, and honestly ALL other staff that looked after us! You guys are the heart of this hotel! Rooms are huge, mini bar plentiful, plenty of sunbeds, lovely breakfasts (big shout out to Pat!!!) The lovely ambassadors sorted out any reservations we wanted to make at restaurants on the island, arranged taxis for us and came round every morning to see if we needed any help with anything at breakfast. We celebrated our 50th and 60th birthdays while there and it was the best holiday we could have had. Food was plentiful and very good with ala carte lunches most days… they will even make a picnic up for you if you go out in a car for the day! Thank you so much for making our holiday amazing to all staff at The House! I even cried on the way to the airport The only slight worry is after the refurb you may price us out and we won’t be able to visit…that really would be a shame. Keep it real Marriot!