Hotel Sultan of Side

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Went in August for a week with my 2 children 14&10. First night we arrived around 3am, were told to wait to the man at reception as he wanted to show me the room as it was special, plenty of staff around but only he wanted to take me. Found this quite intimidating as a woman. After 20 minutes I had enough waiting and told him my kids were tired from travelling and I just wanted to get into the room. He threw my passports back at me and someone showed me to the room. No balcony, no window and air con that wouldn’t turn off so the room was freezing! We slept as much as we could in trousers and jumpers! The toilet constantly ran all night very loudly. I went and was moved rooms in the moving, no one showed me the new room nor did they offer any help! My kids enjoyed the pools and the location was good for us however I urge any English guests to not attend! We were constantly asked if we were Russian or Dutch and when we replied English they walked off. My son tried to join in a game of football and was told twice no English allowed! We couldn’t book the indoor pool or spa was they didn’t understand. Russian only excursion help too! Food was okay, we aren’t fussy eaters though so was fine for us. Cherry on the cake was me trying to check in for my flight a day before leaving and noticing someone has stabbed my passport with a pen and there is pen marks all over photograph on my passport!! We didn’t take pens with us and it’s a brand new passport. It was a blue pen, exactly the same colour as what they make me sign forms with when you arrive!! When I asked the reception about this they laughed in my face as said sorry no English don’t understand!! Don’t waste your hard earned money going here.

What can I say , hotel not very clean , leaking shower and toilet , which there repair apparently was to lay a towel on the floor ???? Leaking air conditioning . Food not good at all for the English . In fact if your English you’re an alien . We were the only two English in the hotel . First room we got given was in the eaves of the hotel , poky , dark , no view , balcony for one only. Please check what room you are getting . The walk to this room was down a very dingy dark prison like walkway that took ten minutes from reception . Very depressing . Ok so they moved us . But room again ground floor , no view and dated . Staff were ok polite enough . But of course they didn’t understand mostly . There is no alacarte restaurant as advertised . But there is an area which they say can be the alacarte restaurant , but no one books ??? And if you do book it’s 10 euros each ??? States one free meal per week , not true . I don’t normally do all inclusive , but we thought we would for ease , quite honestly waste of money . Although we never had a good meal outside either . The best was McDonald’s . The beautiful old city of side is 15 euros taxi ride from Hotel . Beautiful place , shops expensive there though . Restaurants we used we found not great about 75 euros for two with drinks so not bad price wise . Weather in September 35 . About all it’s got going for it . Markets are rubbish . Fake goods are expensive, sellers very rude if you try and barter them down . We actually were told to leave a shop because we asked for a good price . Something about having to pay for air conditioning in the shop ?? All in all sultan of side is not the place to go , If you’re looking for quality over quantity . It’s not cheap 200 euros a night for family room I would give it no more than three stars and that’s being generous . And it advertised as five star .

THE WORST HOTEL EVER! I hated my stay there with my family and the youngest 7. I would not recommend this hotel to anybody. Waste of money! I could have gone somewhere better with the money I spent there. Nothing like the images on the website, its rated too high where I won't even rate this hotel as being 1 star! No rating from me so please avoid this hotel if you are thinking to book there! Disgusting!!!! I

When we arrived it looked as beautiful as the photos. When we got to the check In desk we was told that only 2 out of 4 of our rooms was available and the other two would be ready the next day, as they had overbooked! My daughter & her partner had to share a family room with her brothers who are also in their 20s. We was then told there was a late night buffet for guests who arrive late in the night, when we had walked down to the restaurant & we had found it was left over hot food that’s was now cold from dinner service which had not been covered and had flies buzzing around them. We had to leave the hotel to Find a restaurant so we could eat. Throughout our first full day we found that this hotel is not Intrested in English families and refuse to help with even the slightest request, I had asked if we could join two dinner tables together so my family would be together and was refused, seconds later a German family had asked for the same thing and the waiters in the restaurant done it for them instantly, we was all given paper place mats on our tables but the German and Russian families tables were Always fully dressed with everything waiting for them. As far a food it’s manageable but ends up being the same food throughout the whole week, we all preferred the 12:00 snack bar as the food was a lot better than the restaurant itself. If you would like a sun bed by the pool I would strongly advice you to be out of your rooms with your towels at 06:00am as your unable to get them if you leave it until later in the day even though we are all told we cannot reserve sun beds until 08:00am this applies for the private beach also. If your looking for cocktails your best to go out of the hotel as my family throughout the whole week had watched bartenders pour our half of the spirit bottles and top them back off with tap water, my son had pointed this out and told the barman he would like a fresh bottle opened as he didn’t want to drink the water from the taps, the barman then became extremely rude and refused to serve him, when this was brought up to the hotel manager who was normally quite polite and helpful he very rudely and abruptly shushed my son and waved him away. We then had noticed Germans and Russians who had asked for an alcoholic drink was being served from different alcohol bottles that were hidden out of sight from the bar. I wouldn’t recommend this hotel to anybody and I certainly wouldn’t be returning.