Terrace Elite Resort Ultra All Inclusive

This was generally a well run and very clean hotel. Rooms: The room was perfectly fine and quite modern. We had a mountain view room on the side of the building. We were also over the service area, although thankfully a higher floor as this could be quite noisy with deliveries. The bathroom had a good shower and a separate area for the toilet albeit with frosted glass, much to the annoyance of my teenage son. Food and drink: Can I say that I felt the food was generally good and varied but I always try to make a meal each day not pick at multiple items. Also everything was very well cooked, unlike my previous trip to Turkiye when we were all ill. No issues here at all. I enjoyed breakfast and lunch but found dinner unbearable. The restaurant is absolute chaos. No organisation. Unlike other hotels you just enter and try to find a table. Most tables were not cleared efficiently and you were lucky if you had your drink order taken. This needs to be addressed. Either seat people and ask for their drinks or allow people to serve themselves. However, drinks service at the bars was great and a wide selection of cocktails were made to order. Bar staff work exceptionally hard and do this with a smile. I also liked that there were special cocktails served each day by the animation team. A nice touch. Entertainment and pool: The pool area is lovely although sun beds do need to be reserved. They tried to stop this towards the end of our stay but need to be consistent. The pools are a great temperature and there are activities throughout the day. The music however was on occasion far too loud! And I’d like to take the whistles away from the animation guys. This wasn’t however continuous, only during the Aqua aerobics. Nighttime entertainment was awful. The outside area is where the entertainment was performed. Kids disco and then the main show. I don’t have small children and would have liked alternative entertainment somewhere else. The hotel has lovely seating areas close to the lobby. Some live music would be a welcome alternative. Overall I enjoyed my stay but wouldn’t return.

The hotel was clean. The room was spacious. The two a la cart restaurants, advertised with the holiday, were not open. Given that it was peak time, we were surprised to learn at the hotel that these restaurants only opened if enough people booked. The overall health and safety in the hotel was very poor, especially the water slides, we witnessed an accident where an adult was badly injured the lifeguards on the slides which there are 2 of them sat at the top smoking and playing on there phones, there was never a lifeguard at the bottom and one at the top monitoring when someone had finished on the slides so that the next could go down, one day 7 adults and 10 children were going down the big slide all at once it was an accident waiting to happen, the lifeguards did nothing given the man that was injured a day before you'd think they'd up there game and stop this from happening especially as there were really young children using the pool at the time, that's another problem people where using this as a pool too when really it should only be used for the slides. Staff were friendly but simply not enough staff around the pool or in the buffet area. Tables were not cleaned and cleared quickly enough. There are not enough sunbeds for the number of people in the hotel. The use of the sunbeds was not monitored, and the hotels own rules were simply not met, ourselves noting beds "reserved" with towels for the holiday maker to return from the beach later in the day! The checkout process was extremely poor and stressful. We were advised on arrival that we could pay €30 for a late check out on the day we were due to leave, only to be told on the morning of check out that this was not possible! We were advised to use the spa showers, which were full of others using them. The showers downstairs in the spa were not available as it was in darkness. The showers were very poor, and lockers did not lock. No shower gel or shampoo provided. No privacy to change. The food at the hotel was ok. We always found something to eat, but we ended up going out a few nights as it was a bit repetitive. We're English, and the language barrier was extremely hard at times, and to be fair to us, we did try to learn the basics before we went as a show of respect to them. The animation team, as stated in other reviews, is very good and does work hard a special shout out to Mike and Max, who were brilliant . The table service was nonexistent till day 3 when we eventually got someone's attention, and we started to tip him, we then got the service we'd hope for, we compair this to a holiday in egypt we've been on before and the service there was excellent even without tipping and subsequently we're going there again in 6 weeks as our main holiday. The overall experience of this hotel wasn't what we expected given the price of it, some people we spoken to had booked this month's ago and paid full price, we booked this last minute and got 33% off and a free childs place so saving us

Wow! The entertainment team are absolutely amazing! They continuously have something happening throughout the day and tonight, we’ve ventured into the lobby bar and been joined by two of the team. Playing uno, having lots of laughs! Love, love, love them

Our two teenage daughters and ourselves had an excellent holiday at the Terrace Elite Hotel. It’s very clean, spacious and comfortable with great rooms and good, reliable air conditioning. I’m not sure why some people comment about the food as it’s plentiful, varied and consistently good quality. The meat choices are fresh, tasty and varied, the salads are excellent quality and again varied. I have been in the hospitality trade for over 35 years and obsessed with food, especially eating it, and couldn’t fault the food and service provided. From the animation team, waiters, bar staff, cleaners and spa personnel, (had a few massages as well whilst there) they all worked tremendously hard and all very helpful and friendly. We all loved the beach, which is a couple of minutes away on the frequent bus service provided, again with a great selection of food and facilities provided. All in all, we would definitely go back and stay again for our main holiday as they really know how to do all inclusive properly and provide a very relaxing, care free holiday. The old town of Side (pronounced- see day), is well worth a visit

Great hotel we are here now and so far we are so impressed! the hotel and it’s staff are very friendly and very good at what they do they have got everything under control, we have been to so many places and I would say this is one of the best! This is our first time in turkey as well can’t believe we have not been here sooner ‍♂️love it

My first ever holiday abroad and I can honestly say wow amazing The entertainment staff were fab Ninja was fantastic as we're they all Food was good Rooms were clean Shower was great Pool was amazing Perfect place to stay I will definitely be back