Hotel in zona C.ex Coffs, Coffs Harbour

Overall,  a pleasant stay,  in a beautiful location,  but with a few much needed upgrades, it could be so much better.  The grounds around the resort were lovely.  The check in process was friendly and quick. Directions to room a bit vague.  Told that the wifi was having issues and we were unlikely to be able to get wifi or 5g from the room (on arrival to the room 5G was fine,  but wifi virtually non existent).  Car park was like a rabbit warren and difficult to find the correct lift to go up. Later the under cover car park was full,  over flow car park full.  Had to park over on the dirt with big muddy puddles everywhere. On arrival to room there was a dingy dark little entrance room, and the light was hard to find in there, so we had to use our phone torch to be able to see to open the door.  Very dissapointed in room on arrival.  Photos on the internet of the executive 1 bedroom apartment showed nicely updated kitchen and bathroom,  what we got was old and dated.  An old fashioned beige spa bath and an old fashioned shower over bath set up, and barely high enough to get my head under water.  It was nice and hot with decent pressure though. Bathroom seemed to only have 1 small soap and one small shower gel for 2 guests.   The kitchen was fine,  but had no overhead cupboards, splash back etc like in the photos on the internet.  I messaged reception about my dissatisfaction with the room, but received no reply.  The rest of the room was nice, and very clean. The bed and pillows were very comfortable.  The views to the golf course and lake were nice, and was good to have a balcony.  The TV in the bedroom was extremely tiny, and situated poorly so you have to look down to watch. There was a larger TV in the living area though.  We did not watch TV at all,  as knew Netflix etc would not work with no Wifi.  The fridge was not stocked at all,  apart from 1 tiny bottle of long life milk.  No water,  soft drink or any form of mini bar.  Things that really let down the room were things like the rusty air conditoner external unit, old creaky window in bathroom, window with slatted blinds that are very dusty, and that same window that didn't seem to seal properly. Also a few little cobwebs in the bathroom. With a bit more attention to detail,  this could be an amazing resort,  but at the moment,  I was very let down,  especially since our room didn't match what was on the internet.  Reasonably priced though. 

Wish I’d have read them everything is true. This is not a luxury resort. Tired old dirty rooms. No staff anywhere. No gym access. Unusable internet. No assigned parking and not enough spaces. But best of all many people live here permanently and they do not like visitors. One resident came INSIDE our room as we brought in our cases and told us off for banging the door. We had been here under 2 minutes. Another resident ambushed my daughter parked by lift unloading her cases with a tiny baby and 2 year old told her off too. Within 90 seconds of arrival. Literally they patrol the place looking for chances to discipline visitors for actually being here !! Nice grounds but horrible atmosphere- rudest barmaid in the bar rude to coworkers and guests went for 1 drink and left. Yes we asked for our room to be cleaned to give the place a chance to step up before complaining and someone came and cleaned one window and sprayed a scent to cover up curry smell but couldn’t get rid of it. Staff are hidden and only available via mobile phone. Ghastly. Do not go. It is not a resort experience!

What a beautiful destination !!!!! From the moment we arrived it was amazing Never have we stayed anywhere that has put so much thought into making your holiday a memorable one The rooms were spotless with comfy beds . The kitchen had everything we needed even a sandwich press You had access to the laundry (free use of the washing machine and dryer) and also there was a cupboard that was stocked with board games books and tennis rackets balls etc The pool was amazing and open till 8.30 and there was a bbq , tables and kitchen area which had plates cutlery etc so all we needed was to take our food which was great . The beach was just a short stroll and so picturesque. We were lucky to see dolphins on 2 occasions . Thank you to all the staff at smugglers for the efforts and personal touches you provide We will definitely be back ……. We travelled with our son and 5 year old granddaughter. Stayed in 2 b/room apartment on the ground floor

Abbiamo prenotato con le aste di viaggio per una cabina superiore. Dopo aver chiamato per confermare la prenotazione, mi è stato informato che era una cabina standard e mi avrebbero aggiornato in relazione alla mia prenotazione quando sono arrivato e vidi la cabina non era un aggiornamento in alcun modo rispetto alla cabina originale prenotata. Quando parlava con il personale del parco, lei disse: ”Sì, la sua cabina ha un forno e l'altra cabina non ha fatto quello che era una bugia e il letto è in un posto diverso che non è. Non consiglierei questo parco o credere a quello che dice il personale del parco. Sì, ci sono altri parchi nelle vicinanze e in futuro, si', prenderò le raccomandazioni. Voglio solo quello che ho pagato sui miei documenti di prenotazione. So anche che non è il Hilton, ma dovrei ottenere quello che ho pagato.

Stayed 5 night in early May . Great place !! Very comfortable, everything we needed in room and exceptionally clean . The manager Kelly was extremely helpful and nothing was a problem for her , she made our stay very memorable . Great meals and entertainment in the Tavern . All in all a very enjoyable, friendly place to stay . Looking forward to our next visit.

It was an arrive late and leave early for our visit to Belfry, we were heading north and on a strict timetable. I hate the tile and disinfected motels on the side of the Pacific Hwy. Belfry is in the middle of the culinary, coffee, cafe scene of the mid north coast. It is a delightful old house, tastefully designed. The bedroom had a comfortable, cozy bed that produced a sleep filled night. The shared bathroom was spotless with soul cleansing hot water. I didn’t use the kitchen but it was large and well equipped. The verandah outside the bedroom was spacious and would have been ideal to sit, with coffee, enjoying the waking of the day. A most pleasant place to stay. I only have one criticism, and that’s aimed at me. I should have stayed longer!

Such a wonderful experience at the Lodge- comfy bed, lovely shower, quality linen. The pool area was relaxed and smart and a free Gin and tonic is the ideal enticement to have you having a couple before dinner. It is motel style so it can be a bit noisier when people are sitting outside their room talking or packing their car, but it is super comfortable. Shout out to Nicola who we loved meeting and who cared for us well.

Siamo rimasti nella villa di Gumnut, che era assolutamente orribile, il bagno inondava il pavimento del bagno, la testa del doccia in seguito era come essere affollata da un idrante incendio, il bagno in seguito era piccolo, come era destinato ai bambini piccoli. C’era un nebbio di anatre nella luce sopra il letto di maestro che mi stava gonfiando anatre e pezzi di anatre tutta la notte, così abbiamo spostato il letto fuori dalla strada; il fan di quella stanza vibrava così male che stava scalzando più anatre nel letto. L'aria condizionata funzionava, ma non credo che la stanza fosse isolata, quindi non era mai abbastanza.Abbiamo avuto due fan che correvano per provare a mettere aria fresca nella stanza dei bambini per tutta la settimana che eravamo li'. Le materassi si sentivano assolutamente orribili e mi sentivano come se andassi a sdraiarmi ogni volta che mi muovo, c'era un po' di forma sulle pareti del letto, e tutta la cabina era vecchia, vecchia e molto abituata. Il Wi-Fi non funzionava molto, perché non c'era nemmeno un servizio cellulare nella maggior parte del parco. Perché glielo do 4 stelle? Per Jan! Il personale era sorprendente! Jan ha cercato di fare tutto nel suo potere (e poi alcuni!) per cercare di aiutarci. Era incredibile! Le strutture erano anche grandi! Molti per i bambini da fare, accesso diretto alla spiaggia, canguro in tutto il luogo, piscina, attrezzature per giocare con l'acqua, slide, corti da tennis, archery, cartoline, tutto il divertimento! Le biciclette sono vecchie e abbastanza corse in basso così non vale la pena di noleggiare. Grazie ancora Jan! Speriamo di restare qui di nuovo, ma in una delle cabine più moderne (o nella nostra tenda).