Selina Santa Teresa North

I stayed here for six nights, and one of those nights, the air conditioning wasn't working. I asked the front desk, Claudia I believe her name was, if there was someone who could fix the issue. She responded mockingly, saying "oooh nooo," and assured me she would send someone to address it. However, nobody came to fix it, so I spent the entire night sweating and ended up getting sick the next day because the bed was soaked with my sweat. This sickness persisted for most of my trip in Costa Rica due to this problem. I wouldn't recommend staying at this Salinas, and even the other Salina front desk staff were not very friendly towards foreigners who speak little Spanish. However, the rest of the staff at Salinas were very nice and helpful.

I stayed at Selina North for a full month with 4 friends. I've never given a 1 star review before but here we go: FRONT DESK STAFF Anytime we asked for anything (fix our broken AC, get towels...), the front desk staff would say they'll take care of it, but no one did anything. Then the water broke in the hotel and there was no water anywhere for 2 days, and it was broken on our floor for another 10 days. I understand that things break, the problem was that the staff was unhelpful, rude and wouldn't provide updates (including managers not returning our emails) or any compensation. We were paying for a room with a private bathroom but had to use the shared bathrooms on another floor instead (last I checked, rooms with private bathrooms are 40% more expensive). CHARGED AFTER CHECKOUT I was told I didn't owe anything when checking out. They charged my credit card a few hours later. I've messaged them several times but I still don't know what they charged me for (it's been 10 days).  COWORKING The coworking space is tiny, only 8 people can sit at desks, everyone else sits on couches. It's always packed in the morning with people speaking loudly in meetings. We were told there were 2 individual booths we could take meetings from, but they had signs saying "staff only" on the doors. ACTIVITIES AND TRANSPORTATION  The front desk at Selina can book activities and shuttles for you, it's very convenient. I really enjoyed the Tortuga Island tour. However, do not book activities or transportation online from Selina's website, they will not actually book them nor respond to you even after emailing and sending them WhatsApp messages. LOCATION Just a 2 min walk to the beach, 5 min to the grocery store, many restaurants around. KITCHEN Clean with everything you need to cook. The 2 fridges are always completely full. There are individual bins to store your groceries in the kitchen, but people will steal your food. CLEANLINESS Everything was clean and the cleaning team is nice and helpful.  NOISE AT NIGHT  I would not recommend to light sleepers. By 6:30 am, you will hear loud noises from construction next door and coming from Selina's restaurant or reception, including Selina's staff blasting music for everyone to hear.  BREAKFAST The breakfast at Selina's restaurant is decent and was costing $7 USD the 1st week we were there, then they bumped the price to $10. For that price you can get a better breakfast somewhere else.

Very disappointed with this hotel very poor conditions. They ran out of towels so we had to buy our own. The sheets were dirty and we all got bitten by fleas/ticks. The rooms were not ready when we checked in. bottom line: with the same budget you can get a much better place and the whole experience is so much better.