Hotel Belvedere

Great location, on Cetatuia hill, so you have the view over the city. Excellent location, clean rooms. I appreciated the cleaning service. Room was small, but i expected since this is a hotel from the ‘80’s. Breakfast was good. All in all i enjoyed the stay.

Loved this hotel, because it's a real experience - an authentic communist relic with commanding views of the city. Maybe the Romanians hate it because it reminds them of the bad old days, and that's why we had the place almost to ourselves. Highly recommended

The hotel is outdated and undermanned. To request something is wishful thinking, mainly because the staff won't understand you as almost nobody speaks English but everybody knows how to mime. The misunderstanding because of the language barrier came up a few times during our stay. We asked for towels and housekeeping amenities in order to go sleep after the festival and to put up the sign "do not disturb" on the door. We got told that extra towels are with extra payment... the little shampoo in the room also with extra charge... We didn't want any communication with the staff, so we asked for them not to knock and just put the towels and amenities near the door after they somehow understood us. But with the sign that says do not disturb, the staff knocked a few times, waking us in the process when we only fell asleep. The lift didn't work on the last two days, and we had to wait with our entire group for just 1 elevator. They had 3 elevators, but the third is just for decoration.. The room is not clean from the balcony with all the spiderwebs and dust all the way to the small details of the room. The blinds don't help much as we woke from the sunlight every day.. Feels like everybody is coming to work but not to give service.. the staff are not smiling happy or understanding. And the biggest red flag for a hotel establishment: We left our key each day at the reception so we won't lose it.. I'm pretty sure they don't remember each room, so we asked for different keys, and we got them... I was shocked that someone could easily enter my room because hospitality is non-existent in this hotel. It was an exhausting experience. The breakfast was ok.. plenty of the same each day. As the stay progressed, we ate out more.. First and last time...

The pride of the comunist era: + the view + decent breakfast - the rooms - the balcony - the bathroom To be honest it smells as a cantine, it has a certain appeal to it, but when you add the unrenovated or poorly removated rooms, the lacklustre restaurant you cannot help wandering why are you paying as much as for an boutique hotel.

Staff friendliness and availability, service quality, fine and neat room

Stayed Hotel Belvedere, classic solid socialist architecture, on the Citadella hill overlooking Cluj; 5 minute taxi ride from station (15 minute down - 20 minute up walk). Check in was fast, the room was fine 3rd floor, two single beds, good balcony view, tv fine and wifi too; guess within a few years there will be an upgrade on furnishings & fittings. Breakfast is served back of the ground floor in the restaurant, all good, standard breakfast buffet and you can also dine on the terrace (service all day with coffee, drinks and menu, inc dinner till 20.30). One also had dinner in the evenings with a standard menu, grilled chicken and vegetables one evening, then pork schnitzel and chips the other; service was relaxed and friendly enough, though tables were very big, fitting 6-8 people. Did not use the pool etc. in a separate ground floor area, you just need to ask reception for an access card and buy a cap (think bathrobes in rooms). The centre was easily accessible by foot 15 minutes, turn right outside front door go straight down path, go left 50 metres at bottom before stream, then right into main street into central square.

I stayed there in May 2022. For work. Place is very well-known in the city. The rooms are very nice. Small, traditional Soviet style, with a familiar smell and comfortable. The problem was the service in the cafe. They are very friendly and breakfast was excellent, however for other meals you are on your own. There is no room service and after a certain time you are on your own. There is a small cafe in the park but if you arrive late at night as we did, you have to go all the way down the hill to eat. Since the concierge is not available too at that time. No toiletries available and no water bottles. They say it’s safe to drink from the tap. No taxi stop nearby. You have to go down the hill or climb back up. The hotel is standing strong on a hill makes it very beautiful with a gorgeous view of the city. Hence the name “Belvedere”. Fabulous breakfast. Nice pool. If you like walking or jogging, get your running shoes in the bag. I had a view of a huge cross from a nearby church. Very comforting in Transylvania 😃

Hope that at quality service will be increased.