Name: Rusk House Serviced Apartments
Address: Houston, Stati Uniti d'America
Rating: 9.1

Stati Uniti d'America

New York

Regno Unito

Londra

Houston

San Francisco

Boston

Filadelfia

L'hotel mi è piaciuto, la posizione è super comoda, la camera non è molto grande, ma accogliente. Non capivo come venivano fatte le pulizie, ma sembrava che non venissero fatte tutti i giorni. Abitavamo al quinto piano, ma la vista era bella. L'hotel ha un bel tetto, ma ci siamo riusciti l'ultimo giorno. Ritornerei di nuovo in hotel. Il sistema con l'accoglienza non è stato compreso del tutto; quando abbiamo fatto il check-out anticipato non c'era nessuno, sono sorte delle difficoltà, ma poi tutto si è risolto. Raccomando l'albergo

This hotel was a great experience for a first-time guest like me. The check-in process was a breeze, thanks to Ricardo’s friendly explanations. What impressed me the most was the personalized and interactive check-in process. The hotel’s location was convenient, with everything a tourist would need within walking distance. The subway station was also nearby, which was a plus. The hotel room was clean and well-appointed, with all the essentials. The overall experience was excellent, and I highly recommend this hotel.

Molto vicino al Memoriale dell'11 settembre e a diverse stazioni della metropolitana. 

Le dimensioni della camera erano accettabili, per New York. 
Acqua purificata gratuita (con bottiglie) a tutti i piani e caffè e tè gratuiti vicino alla hall. 

Un feedback negativo: le pareti sono piuttosto sottili. Si sentiva cosa stava ”guardando in TV” la stanza accanto e a volte erano anche rumorosi. 

A parte questo, è stato un soggiorno davvero piacevole.

Dovremmo dire che è un hotel molto comune.Il parcheggio è costretto a pagare, e non sotto l'hotel, andare al parcheggio intorno.Si consiglia di non guidare.Perché c'è un metro intorno, è più conveniente.Nel centro della città, quindi le strutture di vita sono più comode, e il ristorante è ricco di scelta. La stanza scelta era con un letto da divano, ma non l'ha trovata dopo il soggiorno.Dopo aver detto alla reception, hanno deciso di aggiungere un letto a noi,

Quando viaggiavo all'estero, mi preoccupavo della pulizia delle acque, ma i momenti erano molto puliti, e sono molto soddisfatto.
Penso sia molto conveniente perché ci sono tre bagni e acquavite separati dalla stanza sul pavimento.
Sono felice di aver scelto questo posto per la prima volta che sono andato a New York.
Inoltre, lo usiamo durante il viaggio.

Questa volta c'è una camera fine. Non c'è frigorifero. Il ventilatore caldo del bagno non può funzionare.
Il posto buono è che finché la stanza è pronta, le 8:00 sono disponibili per l'iscrizione, senza alcun costo aggiuntivo
L'altro piano ha una lavanderia, e il bagno è gratuito 

3 mins walk to Holborn underground station. 10 mins walk to Covent Garden
Near by the London School of Economics.
There is only one lift on work, another is maintenance.
Stay here for two night, it took 5~10 mins waiting lift  during the rush time.

Molto grato hotel e il letto era sonnicomforte! Molto consigliabile! Anche le macchine caffè libero in lobby è grande!

Doppio addebito. Ci sono volute quasi 3 settimane e innumerevoli contatti per ottenere un rimborso. A quanto pare l'hotel ha rimborsato la carta sbagliata. La reception è stata per niente professionale.

Situated in a great location in the heart of the city in Downtown Houston with convenient access to the MetroLine Rail which is less than a 5 mins walking distance (Red line from Main Street and Green and Purple lines from Rusk Street). I was able to move around the city fairly easy.

For hotel facilities, I liked that there was a gym with free access, which included TV entertainment and a free-access laundry room with both washing machines and tumble dryers. There were drinking water fountains on each floor corridor for guests to refill on water and keep hydrated instead of requesting for more water bottles in their rooms. There were also vending machines available if preferred.

I was a little underwhelmed with the appearance of my first room. The weren't clean from the outside which affected my view. The bathroom mirrors were stained and the room space felt small even as a single guest. There was no mini fridge which I've found to be a hotel room standard and it would've been practical for storing cool drinks and snacks especially in the Texas summer heat. However, there was manually controlled air conditioning which helped. There was also no safe in my room for me to store my valuables and important travel documents which I found puzzling. Hence I requested a room change which the staff assisted me with. The second room was much better as it was a larger space which included an additional arm chair along with a small kitchenette (mini fridge, microwave and a wash-hand basin). The room was cleaner, however there was still no safe. When I enquired about it, I learnt that only some of the rooms have safes which is odd to not to be a feature in all the rooms, so I shared this feedback. Overall, the room decor was simplistic and suited towards business trip/travellers which I didn't mind. However, the rooms could be refurbished to look more modern and minimalist.

The staff were okay. They were helpful in assisting me with a room change when I wasn't happy but I didn't feel like I received exceptional customer service from any particular individual. Upon arriving, I didn't feel properly welcomed and informed about the facilities and a few staff members came across a little nonchalant in addressing queries and issues. For example, I requested a mini fridge to be added to my first room on day 1 which was meant to arrive the same day but instead arrived at my new room the following day when I made the room request showing a slow response time for when I actually needed it. Also my checkout process was very quick and I was informed that my deposit would return to my original payment card within 5 working days which did not happen and I had to follow up with manager who said he would email me to check in on the progress of the refund but I never received any further communication. I had to raise the issue with card provider who told me the the payment was marked as a pending refundable deposit and should the hotel not confirm my refund, then it would automatically be refunded back to my account after 30 days. It was extremely frustrating having to wait an entire month to receive a deposit, when I stayed in other hotels during my time in Texas whereby the deposit refund was instant upon me checking out. Needless to say that my overall experience was okay but could've been better,  especially if I was staying there for the entirety of my trip. A few days staying there was enough and I would rate it a 3* rather than a 4* hotel realistically.

I don’t know why this hotel has so many bad reviews. I just stayed here with my toddler and it was perfect for us. It was very clean. The rooms were a great size and the location was perfect. The room was decorated so cute. We loved it. The only negative thing I will say was that the elevator was very slow and only one of them weren’t. But other than that, I would definitely stay at Rusk house again

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Rusk House Serviced Apartments