Hotel in zona Carlton Commons, Cleveland Heights

L'hotel è un edificio storico americano molto antico e ha un sapore americano.Il servizio del personale è entusiasta.E la posizione è molto eccellente, e la distanza a piedi intorno è il museo d'arte e il museo di storia.

Il letto era terribile.Mi ha fatto male la schiena.Ma il barista Katoya ha fatto più di quanto con la sua grande personalità e cocktail. In generale, mi è piaciuto davvero il mio soggiorno in Cleveland e sarò certamente tornato a questo hotel in futuro

Grande soggiorno e posizione. La copertura era sporca al check-in.

As a Diamond Honors member, I stay at a lot of Hiltons. The staff here in general are not the best – I’m not the type who needs to be patronized and hate insincere hotel greetings, but on many occasions during my stay I walked by the front desk when no one else was around and the staff did not bother to look up and say hello or goodbye as just a common courtesy. Poor training or no motivation?  Also, I asked for my room to be made up specifically because I was running low on shampoo, soap and conditioner – they came and did the room but did not replenish any of the supplies as requested. So I asked a second day if they could replenish the supplies, they came and dropped off about 3 body creams (which I already had and did not need), no conditioner and two shampoo. They also did not replenish the coffee or coffee cups when used cups and empty creamer were sitting right next to where they left the shampoo. This is just plane laziness and ticking off tasks rather than really listening to guests.  Also, I was really looking forward to using the hot tub, which was out of order. When I asked if it might get fixed during my stay, the guy laughed and said it had been out of service for well over one year. What possible excuse can there be for not being able to fix this for over a year? If you do not plan to have it, why have it sit there embarrassingly out of service and to disappoint guests?  It shows a poor commitment to maintaining the hotel, also noting that the clock in the pool area was not running and on two days I had to run back to my room to use my towels as there were no clean towels by the pool. Just plain sloppiness.  Lastly, as a Diamond member, we used to get free breakfasts no questions asked. Now there is some new choice system which was poorly communicated – I apparently received honors points instead of free breakfasts, but only learned this on check out and was not given a choice. So I got surprised with a large food bill when I assumed I would be getting free breakfasts. Very disappointing if you are taking things away from customers and poorly communicating about this, this change is not a good one for customers and NO, you are NOT offering us more flexibility if we are not aware of the choices, you have only added complexity and disappointment. When I complained about this at check out, the front desk person had zero compassion, never apologized or thanked me for being a Diamond member. Nothing huge was wrong but there were certainly enough small things wrong and clear signs the staff here fall short of what I expect when I visit a Hilton.

We came to the area for a graduation party. From the check in with Angela to our check out was great. Our rooms were nice and clean. We had adjoining rooms. If there was a complaint it would be the bed was to firm for me. Also, because of the weekend and the amount of people maybe housekeeping could have been a little more present in the common areas. Especially the elevators. I saw a guest almost slip and fall in the elevator due to water from the guest coming back from swimming. The bar wasn't bad. We had catered food from the hotel for our event. The beef was to die for. Excellent taste. The nice thing is there are some stores and other restaurants close by. If in the area will definitely stay again.

L'hotel è molto unico e i membri del personale sono super amici. Soprattutto i barista e James e John i piloti della navetta. La navetta è così conveniente e vi porta a 2 miglia di raggio. L'unico negativo era che gli ascensori non funzionavano bene, quindi dovevate aspettare che un membro del personale vi prendesse in piedi o in basso. Il personale amichevole aiutava a risolvere le inconvenienti dell'ascensore. E il cibo era delizioso!

My daughter and I stayed here for a week while my husband had open heart surgery at the Cleveland Clinic. It gave us the space we needed and a kitchette with a dorm size refrigerator and small microwave and sink. The beds were very comfortable and there was plenty of drawer space and even a safe. They provide two tvs, one in the living room and one in the bedroom., offering over 100 channels. In the bathroom there was a digital scale (needed batteries) and a lighted makeup mirror but neither worked. Good quality shampoo, conditioner, lotion, and hand soap were available in dispensers. The slippery tub slopes down and the shower head fell off several times, not the safest. There were no plates nor silverware provided, so we walked about a mile down the road to Aldi's to buy some paper plates and food after spending $150 for 2 entrees and a couple glasses of wine in their expensive restaurant. Breakfast is not included either, but none of the hotels on campus offer free breakfast. It's not the safest area as there are many panhandlers on the streets, but the hospital offers a shuttle to on campus facilities. They do not have an airport shuttle but an uber costs $25-40. Maria from Poland was a very efficient and thorough housekeeper. Our room was cleaned every day except Saturday. The gym offers elliptical machine, treadmills, free weights and a weightlifting machine, a scale, a water bubbler and a bathroom. They have valet parking, but we didn't use it. The front desk staff were helpful and held our luggage for us for an hour or so after we checked out and before my husband was discharged. I would stay here again for a long stay with family, simply for the convenience of being in a block away from the hospital and having the additional space with a small kitchette.