Premier Inn Whitehaven

A perfect stay, I stay away very regularly throughout the countries premier inns due to work and this is one of the nicest I have been to, the location is close to the beach and a 5 minute drive from the town centre. Me and my colleague were greeted by Carol on the evening we checked in and she couldn’t of been happier to help, advising us on food times and booking procedures as well as recommending local restaurants and bars for a drink! Could not be more impressed with the service received. THANKS CAROL!

I always stay away in a Premier Inn due to working away from home and this tops the lot location and hospitality wise. Carol on the desk was very helpful when checking in with lots of local knowledge of where to go to eat on an evening which made my stay (4 nights) better as I did not book on for a meal deal. Definitely would stay again with this kind of service.

Excellent location, nice restaurant/bar adjoining the premises, friendly staff, clean and spacious room. All I could say is to cater more for the non drinkers we still like a drink but the variety was minimal on the non alcoholic beverages

The pillows and bed where comfy may be have some extra pillows in the room really pleasent customer services from when Cheking in to stay to checking out and even asked for extra key card they didn't seem pit out with the request and assisted with the help

The staff were all amazing. Very friendly and helpful. The room was lovely and bed very comfortable. Plenty of tea/coffee facilities and plenty more in the reception area if extra are needed. Breakfast was nice as were the staff in the pub. Good location for walks.

We have stayed on numerous occasions at this Premier Inn but this was the first time on the first floor (top floor). We were given one room key as the receptionist advised they didn't have enough to issue two. We walked to the far end of the extension building on to the first floor with our toddler and cases (no lift) to find that the key was not activated. I walked back to reception to wait in the queue and was given the master key from a folder as the machine would not activate my key. I walked all the way back to my room and the master key would not work either. I saw the manager in the corridor and he let us in to our room. We started to unpack and noticed there was black mould spores in the bathroom and in the bedroom (ceiling and window frame). I went back to reception who showed me another two rooms - both which had black mould spores. The manager advised that all the rooms were like this. The manager was unable to offer a refund and did not know if Customer Service was open to give the refund (he said they "should be" when asked several times). We found the Travelodge at Workington where there was no damp and moved there. We called Customer Service (four days later when they reopened) and they only refunded one night of the stay despite the booking being for two nights. We called back and were refunded the second night. Customer Service did not appear concerned with the black mould spores, the rust on the taps, the rust and nearly empty soap dispenser. Customer Service did not offer any compensation to encourage a further stay. We will not be staying at this Premier Inn again. When we spoke with locals, they mentioned that it is known locally to be damp and mouldy.