Ardencote

Had a problem with my golf booking which Ardincote sorted out in a professional way thanks to James. Played the golf course which was in excellent condition enjoyed the experience would recommend and I will definitely play again. I required a buggy because of health reasons this was organised satisfactory thanks. Staff were friendly and very helpful so I would recommend Ardincote

Visited Ardencote for a friend’s wedding. Stunning location and a lovely quality hotel. Food was very good. A couple of issues. 1. A lot of staff were clearly young and new to the job. They were inattentive and talking amongst themselves rather than serving. A training issue maybe? 2. On the second day (a bank holiday) the key to our room stopped working at lunchtime. After two attempts to sort this out, we had to be let in by staff using a master key with a promise that the issue would be fixed quickly. Later that day, we discovered that the issue was not fixed and the reception staff had gone home. Had to speak to the duty manager who got a senior member of staff to resolve the situation. Not really acceptable service from a 4* hotel we feel.

My daughter and I stayed at Ardencote for 3 nights, bed and breakfast. Hotel was nice, staff friendly, grounds lovely, swimming pool - my daughter loved. BUT……for a 4 star hotel, there were no bath robes or slippers in the bedroom, no biscuits with the tea and coffee making facilities, even a Premier Inn you get biscuits. The bathroom was small and some of the grouting in the tiles needed a scrub due to black mildew.

Having just returned from an 1nt spa break we can't wait to return for a longer stay. We booked the overnight stay with one included spa treatment, lunch and dinner on eve of arrival and breakfast on leaving day. Absolute 💯 % positive experience from arrival until departure. All the staff we encountered were friendly, helpful and really cared for their guests and clients. We checked in the spa area at given time of 10am( leaving cases in car) we given towels,robe and slippers and a run down of where everything was in the spa area. Changing rooms, c showers and loos very clean with hair dryers provided. We used the facilities of destination spa, outside warm plunge pool, plenty of recliners around outdoor pool area for a spot of sunbathing sunshine. Everywhere very quiet , calm and relaxing without the mass of guests as other spas encountered. Light Lunch was brilliant, expected just a snack but the menu ranged from salads, to fish, burgers, chips etc. Spa facial treatment that was included in break price was exceeded expectations, so relaxing and definitely not rushed, really tranquil. Used the facilities of the indoor pool area for the remainder of afternoon, until check in. Interconnected rooms were allocated as requested, excellent rooms , both extremely fresh, clean, lovely crisp bedlinins, tea/coffee tray and ample white company toiletries in bathroom. Evening meal, a great selection on menu well cooked, and tasty. Likewise breakfast, great selection of self serve ,hot and cold dishes. A brilliant night away and definitely will return very soon

My friend and I visited Ardencote for a spa break. The destination spa was great, and we really enjoyed that - I’d give that five stars apart from that the hot tub jets weren’t working. The rest of the hotel was a bit disappointing though. I appreciate that the spa lunch was supposed to be a light lunch, however we needed to order extra chips to make sure we had enough to eat (neither of us are massive eaters). The rooms are fine, nice view from ours, and the beds were comfortable but the pillows mediocre and one of the bedspreads was frayed. The regular spa area needed some attention, with boards missing from the sauna and an unsettling noise while we were in the steam room. The food at dinner was average, with friendly but slightly slap dash service. Deserts seemed bought in, with not a lot of substance to them. Breakfast was disappointingly below average. Juices were warm and not replenished, and the same for the yogurts. Both juice and yogurts tasted very cheap. I wasn’t offered tea until after I’d eaten, and it was grey. The cooked breakfast was particularly disappointing. Bacon was greasy and overcooked. Scrambled eggs were runny and separated. Fried eggs were crusty on top. Pastries were sad looking. The large dining room was very dated. It was often difficult to know who staff were as the uniform is back top and trousers, and I didn’t want to hassle another guest by mistake! The ability to charge things to your room (like drinks at e spa bar) would be really helpful.

Booked a 1 night stay through Secret Escapes, we felt it was a bit pricey, but we were getting Dinner, Bed & Breakfast plus a Cream Tea, so we booked it & looked forward to it. Well the hotel didn't disappoint, the room was comfortable, the food was very good & the Cream Tea was scrumptious. Plus we got a very warming welcome at reception on arrival. Plus we got to enjoy the amazing relaxing grounds, including watching a Squirrel & a Nuthatch & others from our bedroom window, & had a chat with the Geese, Swans & ducks on the lovely lake Our stay was very relaxing & well worth the price tag. Our only gripe was the so called High Speed Internet dropped out around 6pm when all the other guests started logging in.