Hotel in zona Greenbank Parish Church, Clarkston

This hotel is stunning. My room was amazing, spotless and you can see how hard the house keeping team work. Breakfast was good. What let the place down was the service. My arrival at reception was greeted with are you checking in, no smile or good evening. I didn’t have dinner in the restaurant so cannot comment on that. I did however go to the bar at night for a drink. No member of staff to be seen at the bar, baring in mind I walked past 2 staff members clearing up in the restaurant as I walked through to the bar. Stood waiting for ages, staff member came walked right past me and went through the back, no acknowledgment. Eventually a female came and asked can I help, no apology for keeping me waiting. I got my drink and returned to my room. Staff in the morning also not friendly or pleasant, a good morning goes a long way. But one member saved them from only being given 3 stars. Ruth, head of house keeping I believe, she is wasted in this role. Although you can see how hard she works. She was the only staff member to smile, have a chat with me, asked if I liked my room etc. Her customer service standards are excellent, such a lovely, friendly and genuine person. Even her colleague greeted me with a smile and a good morning, you can tell this comes from the example Ruth has set. Front of house, bar and restaurant staff could learn a lot from Ruth. I’ve stayed in many hotels due to work and what always makes a difference is the staff. Unfortunately The Redhurst are let down by their poor staff interactions, all except for Ruth and her hard working team. She really is a star! (Apologies for keeping you back from your work, but you were a pleasure to talk to Ruth, thank you)

Ha avuto un ottimo soggiorno Il personale era molto amichevole e utile La cena era bella Le strutture di svago erano sorprendenti Piscina è stata bello e caldo + grande spa

Arrived with family for 1 night stay. The hotel needs some tlc outside as it looks rather scruffy and unkept with a very poor carpark surface. Reception and checkin was poor, very unwelcoming and even though the room types booked on line were not allocated, no appolgy given, even when we advised we were unhappy with the roomype allocated we were told nothing can be done were full!, asked again and were told again cant do anything and when we pointed out our confirmations were told that they can allocate the room type even if its different from your confirmation, Im quite sure this is not correct but did not want to argue with the girl on the desk as she was clearly no intrested and so much so she left a trainee to finsih the checkin as she had just recieved a delivery of food, and disapeared into the back office. No explanation of how to find our rooms until we asked, again very poor. Our rooms were not exactly as what we had expected from the online pictures and were not cleaned to a high standard as promised by IHG, Stained carpets and curtains, marked walls,dirty tea spoons and hospitality tray missing in one room another room the kettle still full from previous guest. Stained Pillow and marked bedding as well as miss matched bedding, some satin *****e and some plain. all in not the product you advertis for Holiday Inn. Sadly we chose to dine with you in your restaurant and that also was poor, No welcome, had to look for a member of staff to help us and then again to take our order, the food was average but poor when you consider the cost of the dishes on the menu, The soup was tasteless and had no body, the mains were equally poor and no sauces offered, we had to ask then were brought sachets more like a fast food restaurant or motorway cafe rather than a restaurant, but the dining experiance was also let down by the cold and empty atmosphere of the room, and the team who made little effort to enage with the few guests they had. Serious lack of leadership and no management presence in the time we were there, other wise these comments would have been given.

Questa è una delle migliori esperienze che abbia mai avuto durante i miei 20 anni di viaggio e soggiorno. In particolare vorrei menzionare questa ragazza alla ricezione il giorno in cui abbiamo fatto i nostri check-in, era eccellente e eccezionale. Questo hotel è non meno di 5 stelle. Raccomanderò a tutti i plz di provare una volta e lo vedrai per te stesso

Il servizio per il cibo era OK, anche il cibo è bello. La TV in camera non funzionava e non c'era nessun interfono nella stanza, rendendo difficile raggiungere il servizio clienti quando necessario. Wi-Fi non era troppo forte come previsto, probabilmente a causa della posizione della stanza. non c'era acqua potabile complimentare nella stanza, ma C'era un bel tè complimentare nella stanza.C'era un tavolo di ferro ma nessuno di ferro nella stanza, a causa di nessun intercom, non è stato possibile raggiungere il servizio clienti per un ferro, come il mio tempo era in corso.Potrei dire che la posizione è buona e il lavoratore è amichevole

Very happy with the room as its clean, on arrival I was greeted professionally, overall very pleased.