Utente ospite
3 novembre 2024
Avoid this scamming, smelly, Irish turd. We were stuck having to find a room in the early afternoon coming off the Cliffs of Moher. Two of the nicer hotels in town were full. We saw a room advertised for 79 Euros online. When we got there, they said they had two rooms for 149 and 169Euros. They pretended not to know about the advertised online price. We were two couples. We took the more expensive room, which was described as an executive suite. Upon entering the "executive suite," it smelled to high heaven of cleaning solution trying to cover up mold. I opened the window, but that didn't touch the smell. When we compared it with the other couple's room, it was exactly the same room, not counting the dizzying stench. I have scent allergies and immediately had a headache. When we went down to the front desk, the manager tried to argue with us about the room being an executive suite. We said, don't take our word for it, come up and see for yourself. Upon entering the room, her head snapped back from the smell, and she said that she would give us a 30 Euro refund. After waiting to see if the open window would change things--it didn't--I went back to the manager and demanded another room, which we got. It didn't smell, but what did smell of something rotten was when we went to check our credit card bill we found that they had charged us the original price, and even though they gave us a receipt for the 30Euro refund, there was no refund credited to our credit card. We have contacted Visa and will dispute it. Whoever runs and operates this hotel is a POS, just like the rooms they rent. AWFUL! AVOID AT ALL COSTS!
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