Best Western Inn

I love staying here because it’s so close to food, places and gas stations and right off the highway

The front desk staff was exceptional!!! Despite not having a freezer serving in the mini fridge in the room, she placed our frozen items in a freezer for us and was very courteous!

I reserved a one night stay, but ended up staying for less than an hour. I needed to work and immediately tried to connect to their internet. When connected I saw the message that the internet was unsecured and that anyone could see what I do. I asked the front desk if they had any other option of secured internet and they said no. I told them that I was unable to stay because I couldn't risk my work and asked for a refund. They told me to wait until the manager came, several days after. I spoke with the manager and she first said that the internet was secured. When I confronted her with what I saw, she told me that because I reserved through a third party, she couldn't give me a refund and to contact the third party. I did that and the third party (Orbitz) called the manager which refused to give a refund. Orbitz told me that the hotel was the only one that can give me a refund. So, all lies and very little empathy with a possible client. Never going back to this hotel chain, but especially to Clanton, Alabama Best Western hotel.