Captain Morgan Hostel Lake Coatepeque

I have some very strong mixed feelings, and it pains me to give such a low rating, but the dorm room left much to be desired. Let me stress, I never saw the private rooms, so I have no option on them. The door rooms were dark, hot (no AC), dingy and stunk of sweaty backpackers. The doorway is partially low, and I smacked my head really hard on it. I was not the only one, another tall guy in the room did the same thing as I, so please be careful! There were only two bathrooms, which were often in use. I never had to wait too long, but regularly had to wait. One bathroom was clean and a good size, the other was quite small and squishy. Sadly I ended up using the smaller one. On the plus side, the lakeside views and “resort” feel was absolutely wonderful, with everything you’ll need. Were I to rate this hostel on everything except the dorm room, I would easily give it five out of five. I can see why it’s so popular with backpackers (and prior to sleeping, it was very enjoyable), and it was popular with me too, before I tried to sleep in the dorm. Would I stay here again? Yes, absolutely, but I’d stay in a private room.

Only two not-very-clean bathrooms, the kitchen is dirty, the food service is extremely slow and low quality, and the worst, is having to hear loud annoying music all day long until very late at night, don't let the Instagram stories foul you!

Básicamente, escribiendo y colocando el ranking más bajo de estrellas para quejarme del peor servicio que he experimentado por parte de un miembro del personal, más específicamente de la señora del bar "Sónia", porque hicimos nuestro pedido (2 jugos y 2 aguas) cuando el bar estaba vacío y ella no tenía nada que preparar, luego ignoró el pedido y el bar comenzó a recibir múltiples pedidos de otros invitados en los que inmediatamente sirvió, incluidos algunos que parecían amigos o al menos la conocían de pedidos anteriores. De todos modos, verificamos dos veces nuestro pedido y inclusive manejó el dinero y bueno, todavía no hubo consideración por su parte. Solo cuando estábamos muy enojados y molestos, ella decidió apresurarse con nuestro pedido que, por cierto, le llevó menos de 3 minutos arreglar. Ella manejó las bebidas sin un solo gesto de ser agradable o al menos una pequeña disculpa, en lugar de eso mantuvo la cara cerrada y nos dijo que fuéramos a arreglar el pago en el otro bar. Sin duda, el peor servicio que he experimentado en años de viajar e ir a bares, restaurantes, etc. basically writing and placing the lowest rank of stars to complain about the worst service i ever experienced from a staff member more specifically the lady on the bar "Sónia" because we placed our order(2 juices and 2 waters )when the bar was empty and she didnt had nothin to prepare , she then ignored the order and the bar started getting multiple orders from other guests in which she immediately served inclusive some that look friends or at least knew her from previous orders ..Anyway we doublechecked twice for our order and inclusive handled money and well still no consideration from her side..only when we were very angry and upset she decided to rush with our order that by the way took her less then 3 mins to fix. She handle the drinks without a single gesture of being pleasant or at least a small apology instead she kept a closed face and she told us to go fix ourselves the payment in the other bar . For sure the worst service i ever experienced in years of travelling and going to bars/restaurants etc Básicamente, escribir y colocar el rango más bajo de estrellas para quejarme del peor servicio que he experimentado por parte de un miembro del personal, más específicamente de la señora del bar "Sónia", porque hicimos nuestro pedido (2 jugos y 2 aguas) cuando el bar estaba vacío y ella no tenía nada que preparar, luego ignoró el pedido y el bar comenzó a recibir múltiples pedidos de otros invitados en los que inmediatamente sirvió, incluidos algunos que parecían amigos o al menos la conocían de pedidos anteriores. De todos modos, verificamos dos veces nuestro pedido y inclusive manejó el dinero y bueno, todavía no hubo consideración por su parte. Solo cuando estábamos muy enojados y molestos, ella decidió apresurarse con nuestro pedido que, por cierto, le llevó menos de 3 minutos arreglar. Ella manejó las bebidas sin un solo gesto de ser agradable o al menos una