Scopri il tuo soggiorno a Stellenbosch

My wife and I are on our golden wedding anniversary trip doing the garden route of South Africa. We recently stayed at Le Franshhoek and had booked the Sauvage resturant for a special meal to celebrate. We got dressed up in our finery and went th the bar which was empty and very cold so we asked the bar staff to light the fire as it was strangely not alight. I asked for a draught beer only to be told they had run out of all brands . We then asked to sit at the table only to find that out of a 60+ seater resturant we were the only guests that night . We was very disappointed and left . The other resturant was also deserted so we left that . The hotel kindly took us to town to a nice resturant and collected us . The following day the hotel was full of men in suites we then realised that this hotel is primarily a corporate function /delegation events based hotel

This “hotel” is really more of an old bed and breakfast. The layout is awkward winding about and with many steps/stairwells. The steps would be an issue for the elderly. To suggest that they are 5 star is an extreme exaggeration and far from reality. These areas my stay fell completely below expectations. 1. After checking in I discovered the wireless internet was not functioning. This required me to walk up and down 2 flights of stairs across the restaurant to discuss the matter repeatedly with reception. Suzanne the GM was responsive but the issue lasted hours. When then routers came on the download speed once 1MBPS or non-existent. Just staying on the network required me to reboot my devices often. Once services were restored network speed varied between 8-10 MBPS (slow) to about 30 MBPS (functional but slow). Handling my business affairs online was challenging throughout my stay. 2. At breakfast on a rainy day the roof leaked sending cold water down my neck and back. (see image) I notified staff who mostly shrugged and smiled with indifference. The entire episode is unprofessional, and they had no empathy of any kind. 3. The cooked breakfast came out wrong most days of my stay. 4. The tables at breakfast were stained filled and dirty. (See images) 5. The room presents its own challenges. Firstly, the bed is rock hard like a concrete slab. For a side sleeper this was miserable. Second, there is only a mini make up type desk making it hard for a business traveler. Third, there is no outlet in the bathroom so one must dry their hair elsewhere. Fourth, water flows awkwardly in the sinks causing the water to splash all over while one shaves or brushes their teeth. 6. The property and rooms show of wear and tear. Peeling paint, scuffs, and torn/frayed linens were commonplace. (See images) 7. The bedrooms are quite small in general. Some like room 12 are subject to immense noise from outside as room 12 for example is adjacent to the dining room/restaurant. There is little room for luggage and a couple traveling together would struggle to store bags. At $350USD per night one deserves more and expects more. For my many annoyances I was not offered any compensation or courtesy. When I raised my issues I was summarily dismissed. I guess buying me $2 beer and/or $4 brandy at the bar was just too much for the hotel. What is self-evident is that there main focus is extracting as much money as possible without regard to service failures and various deficiencies. The 5 star moniker is misleading as they hit about a 2/3 star level. This bed and breakfast style hotel is wildly overpriced for the product and service delivered. They do not take accountability for their shortcomings.

Siamo arrivati tardi la sera, il ristorante era già chiuso. Il gentile agente di fronte chiamava il ristorante e parlava con Thomas, che ha offerto di avere qualcosa fatto per noi e consegnato alla nostra stanza. ( Questo hotel non ha servizio in camera). Abbiamo avuto una bella bistecca e un po' di vino, davvero necessario dopo un lungo viaggio dagli Stati Uniti. Questa mattina mi sorprendeva il nostro ambiente. Questo è un bellissimo ristorante. La nostra stanza era piccola ma confortevole per il prezzo. Il colazione includeva una selezione calda e un buffet, che era molto ricco. Il pranzo al ristorante era eccellente e ben prezzi. La struttura del golf è di prima qualità, con splendide viste. Non avevamo una macchina, che sarebbe utile se fossimo qui per più di due notti. Non c'è posto dove andare. L'Uber App era infidabile, ma il desk front può aiutare con il trasporto. Con una macchina, questo renderebbe un luogo ideale per un soggiorno più lungo a Stellenbosch.